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COBIT, ITIL and ISO 20000 – The main differences

An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its business: ITIL, COBIT, or ISO 20000? There are parameters like the nature of the business (IT or non-IT), size, complexity of the organization, resources, IT usage, etc. This article explains, …

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How Skills Framework for Information Age (SFIA) helps ITIL implementation

These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which was recently revised. In this article, learn why and how to use SFIA and ITIL 4 to get the best from your digital service business. What are ITIL 4 and …

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