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Begin ITIL® / ISO 20000 Implementation

You understand what needs to be done; you’ve organized yourself; prepared the required information; and communicated the project plan to key stakeholders in your business. There’s only one step left: implementation.

Project checklist for ISO 20000 implementation

The ISO 20000-1 standard defines what needs to be implemented, but implementation itself includes many steps and items that need to be included in the implementation project. Use this list so that nothing gets forgotten.

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Project checklist for ITIL implementation

Implementing any ITIL processes and/or functions requires numerous steps and items. This list will help you not miss anything – i.e., it contains all necessary items for ITIL implementation, and you can use it as reminder so that nothing gets forgotten.

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Case studies & White papers

How online tools are revolutionizing ITIL and ISO 20000 implementation (PDF)

In the past, there were two main routes to gaining ITIL and ISO 20000. Piece together the documents and information needed from a variety of sources, or hire a consultant for hand-holding through the process. The former option was cheaper, but often…

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ISO 20000 implementation diagram (PDF)

Diagram that shows the ISO 20000 implementation process, from the initiation of the project all the way to the certification.

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ITIL implementation in your IT organization (PDF)

In this case study we’re looking at a company in the IT industry. Our resident ITIL and ISO 20000 expert, Branimir Valentic, was a part of the implementation team that worked with this company.

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ITIL vs. ISO/IEC 20000: Similarities and Differences & Process Mapping (PDF)

This document is intended for IT Professionals who are deciding on how to implement IT Service Management in their organization. It describes similarities and differences between ITIL 2011 and ISO/IEC 20000, briefly describing mapped processes.

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Implementing ITIL in a telecommunications company (PDF)

In this case study we will look at a telecommunications company and how the implementation of ITIL best practice has benefited their business.

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Detailed guidance with our ITIL and ISO 20000 Blog

Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan

As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too many “What if?” questions until something actually happens. But, once it does – the company needs to be ready. You need an action plan in case of disruptive events. Both ITIL and ISO ...Read more

Tips and tricks for using the ITIL standard change mechanism

Every now and then, there is a need to make an easy, minor change. For instance, most people (be it a user, or someone from the IT Service Management (ITSM) team) don’t consider resetting a password to be a – change. But, according to ITIL – it is. To dive deeper, ...Read more

What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?

Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while some mistakes are hardly explainable. That puts greater significance on the efficiency of the Change ...Read more

What is an ITIL/ISO 20000 Release and Deployment Plan?

Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT services we use today are rising in complexity. Once we start using them, it’s hard ...Read more

How to make your investment in ISO 20000/ITIL profitable

It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT is put under a microscope, and everyone expects to see a return on this investment. ITIL and/or ISO 20000 implementation is not an excuse. Quite the contrary, when you present your ...Read more

IT Service Continuity Plan – Why do you need it?

Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the planning period (usually for the next 1-3 years), human resources, assets, projects, income … But, I rarely found that those same organizations planned the continuity of their IT services. Even ...Read more

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