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Prepare your management

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Project Proposal for ITIL Implementation

Management approval is a key milestone when starting an ITIL implementation project. Use this document to prepare yourself for management presentation. Explain reasons for ITIL implementation, purpose of the project, project duration and structure, resources needed and deliverables of the project.

DOWNLOAD THE PROPOSAL

DOWNLOAD THE PROPOSAL

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Project Proposal for ISO 20000 Implementation

It is hard to believe that starting a project such as ISO 20000 implementation is possible without management approval. Prepare yourself for management presentation by using this document. On the other side, you will gain project oversight as well.

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DOWNLOAD FULL PRESENTATION

OWL

Project proposal for ITIL implementation

Use this PowerPoint presentation template to present your ITIL project to management with the goal of gaining their approval and getting them “on board”. Show them only essential information so that they understand the why?, how?, when? and what? of the project.

DOWNLOAD FULL PRESENTATION

DOWNLOAD FULL PRESENTATION

OWL

Project proposal for ISO 20000-1:2011 implementation

Management likes a clear, understandable and concise set of information. This is the requirement when presenting your ISO 20000 implementation project to them. Use this PowerPoint template to gain their approval and commitment to the project.

DOWNLOAD FULL PRESENTATION

Get management buy-in

Oscar helps you take all the information from the first stages and bundle it together in a clear, concise and persuasive presentation to your senior management.

And if you are the one in charge, this presentation stage will be incredibly useful when communicating the project to your team – improving their understanding and buy-in to the project.

  • Save time and effort with this shortcut to a professional presentation
  • Get an organized and logical project plan to present
  • Make sure you don’t miss out anything with all vital information included
  • Embed understanding of ITIL & ISO 20000 implementation in your teams

ISO 20000 & ITIL tools           See all ISO 20000 & ITIL tools

ITIL Gap Analysis Tool

While performing daily IT Service Management activities i.e. supporting your users, maintaining the services…etc. you are performing activities which are part of your internal processes. How efficient are they? Is something missing? What is the best practice?

ISO 20000 Gap Analysis Tool

The ISO 20000 Gap Analysis Tool can be used to check your organizations conformability with ISO 20000 requirements. Through a series of easy-to-answer questions you’ll get a concrete understanding.

ITIL ROI Calculator

The ROI calculator is an advanced tool to help perform a cost benefit analysis. Understand the true cost of implementation and whether this investment makes sense for your business – perfect for senior decision makers or when creating a business case for senior management.

  • Understand what financial return you can expect.
  • Receive a simple checklist – just collect the data from people in your business and enter into the tool.

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Speak to our resident ITIL and ISO 20000 consultants to understand what next steps you and your organization need to take. If things get confusing, you need expert advice.

Detailed guidance with our ITIL and ISO 20000 Blog

ITIL/ISO 20000 supplier performance report – The moment of truth

Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t have them. It’s logical to look elsewhere for them, i.e., to find someone who has them. On the other side, if your suppliers are not performing well, that means additional ...Read more

How to make your ITIL/ISO 20000 Problem Management more effective with a Problem Record

What I have witnessed many times is that SLAs (Service Level Agreements) define incident handling, including incident resolution time. That is OK until you face two opposing views – customers and service delivery, i.e., maintenance people (usually represented by the Service Level Manager). What happens is that once the incident ...Read more

ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences

Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly, I always receive a bunch of questions related to the Service Level Agreement (SLA; i.e., the contract an organization has with its customers), which is reasonable. But, what I often ...Read more

Which questions will the ISO 20000 certification auditor ask?

Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I would add – a lot of hassle and stress, too. And, once you are finished, a new issue is in front of you – the certification audit. Eyes wide open, ...Read more

How to choose the best consultant for your ITIL/ISO 20000 implementation

Can you remember a situation when you “hit a wall” and didn’t have a clue what to do next? So many options, but which is the right one? What to do next? Making the right decision could mean the success or failure of your implementation, and highly influence your future ...Read more

How to perform ISO 20000 training and awareness

Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s (free) judgement. ISO 20000 is not an exception – there is a direct requirement related to personnel (involved in the SMS – Service Management System) competence. Further on, skilled personnel ...Read more
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