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Evaluate Your Options

20000Academy vs. self-implementation

ITIL_ISO20000_Self_implementation

With our convenient 20000Academy vs. self-implementation comparison matrix, you can quickly and easily determine the risks and benefits of implementing ITIL and ISO 20000 on your own, without outside help. As a comparison, you can also learn the pros and cons of leveraging our expertise here at the 20000Academy to help with implementation.

Use our comparison matrix to determine, at a glance, which of these options is right for you and your organization in terms of cost, time required, ease of use, and comprehensiveness.

 

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20000Academy vs. consultants

ITIL_ISO20000_consultants

 

Use our handy 20000Academy vs. consultants matrix to visualize the pros and cons of hiring an outside consultant to help you with your ITIL and ISO 20000 implementation, compared with utilizing the depth and breadth of our knowledge here at the 20000Academy to achieve similar results.

With our comparison matrix you can make an informed decision about which option is right for your organization, based on pricing, difficulty, required time and completeness of the documentation.

 

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20000Academy vs. other online providers

ITIL_ISO20000_online_solutions

Our easy-to-use comparison matrix allows you to quickly figure out whether the benefits of implementing ITIL and ISO 20000 on your own, using documentation you find on various internet websites, outweigh the risks. Alongside this information, you’ll also see how our products and services here at the 20000Academy stack up against the competition. Take your time and determine which option is right for you and your company.

 

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Look at your options

This stage is about researching which implementation options you have. There are essentially three main routes to ITIL and ISO 20000 for your organization:

  • You’re on your own – create the documents you need from scratch and work out all the steps you need to take. This is the most time-consuming and challenging route. Many companies attempt this approach but very few successfully achieve implementation. Often companies find a year or two have passed by and a lot of time and money has been wasted.
  • Hire a consultant – they will hold your hand through the process (but of course they come with a big price tag). If you think this option is for you, be sure to use our ISO 20000 and ITIL consultant checklist to test out your chosen consultant (their expertise can vary widely).
  • Supported Do-it-yourself – this approach is the way the 20000Academy works. We help you avoid the costs of a consultant by providing you with all the documentation and professional support you need to successfully gain ITIL and the ISO 20000 standard.

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Detailed guidance with our ITIL and ISO 20000 Blog

ITIL/ISO 20000 Service Level Requirements – Ensure you deliver what the customer asked for

It’s probably happened more than once: an IT service achieves Go-Live maturity, only for you to figure out that it’s not what the customer asked for. That’s bad news. The good news is that it could have been the customer who discovered that, instead of you. Whatever the case is ...Read more

How to manage service management records according to ISO 20000

Have you ever been in a situation when you had to make a decision, but you had almost no information? Sooner or later, each one of us gets into such a situation in our lifetime. You trust your feelings, and … whatever will be, will be. Decisions on managing an ...Read more

What is the purpose of the internal audit report in ISO 20000?

Most of us like to know when we did something well. It’s even better if it comes in writing. On the other side, if something is not as it should be – there are a lot of arguments as to why it needs to be documented. It’s the same with ...Read more

Managing Service Requests in ITIL/ISO 20000 using the Service Request record

Once, when I started working for a multinational company, I needed my laptop to be installed. The first issue was that there was only kind of (meaning – with very narrow functionality) a Service Desk. Once I reached them, reported my request – the long wait started. Every time I ...Read more

ITIL/ISO 20000 supplier performance report – The moment of truth

Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t have them. It’s logical to look elsewhere for them, i.e., to find someone who has them. On the other side, if your suppliers are not performing well, that means additional ...Read more

How to make your ITIL/ISO 20000 Problem Management more effective with a Problem Record

What I have witnessed many times is that SLAs (Service Level Agreements) define incident handling, including incident resolution time. That is OK until you face two opposing views – customers and service delivery, i.e., maintenance people (usually represented by the Service Level Manager). What happens is that once the incident ...Read more
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