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Prepare your project

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Project Plan for Implementation of the ITIL Processes and Functions

The purpose of the Project Plan is to clearly define the objective of the ITIL processes and functions implementation project, documents to be written, deadlines, and roles and responsibilities in the project. The document is used to gain control and increase efficiency of the ITIL implementation project.

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DOWNLOAD THE PLAN

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Project Plan for Implementation of the Service Management System according to ISO/IEC 20000-1

While running the ISO 20000 implementation project, you need to have good oversight and maintain control. This includes milestones, roles and responsibilities…etc. Use this document to structure your ISO 20000 implementation project.

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DOWNLOAD FULL PRESENTATION

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Project plan for ITIL implementation

This PowerPoint presentation is used to present to the project sponsors project objectives, targeted project results, project risks, mitigation of project risks, milestones, project organization, implementation deadlines, tools and reporting during the ITIL implementation project.

DOWNLOAD FULL PRESENTATION

DOWNLOAD FULL PRESENTATION

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Project plan for ISO 20000 implementation

To present your ISO 20000 implementation project to the sponsors and/or other stakeholders, you need to excerpt essential issues from the Project Plan. Use this template to structure your ISO 20000 implementation project presentation.

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Get prepared

Now we help you get organized and begin gathering the information and documentation you need. But where do you start? Have no fear; Oscar will help you answer all the questions you may have at this stage:

  • What steps do you need to take to prepare your project?
  • What resources and which people will you need?
  • How long will the project take?
  • How to ensure a smooth and successful implementation?
  • What will senior management need to know?
  • And much more…

Free live consultation

Speak to our resident ITIL and ISO 20000 consultants to understand what next steps you and your organization need to take. If things get confusing, you need expert advice.

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Case studies & White papers

How online tools are revolutionizing ITIL and ISO 20000 implementation (PDF)

In the past, there were two main routes to gaining ITIL and ISO 20000. Piece together the documents and information needed from a variety of sources, or hire a consultant for hand-holding through the process. The former option was cheaper, but often…

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ISO 20000 implementation diagram (PDF)

Diagram that shows the ISO 20000 implementation process, from the initiation of the project all the way to the certification.

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ITIL implementation in your IT organization (PDF)

In this case study we’re looking at a company in the IT industry. Our resident ITIL and ISO 20000 expert, Branimir Valentic, was a part of the implementation team that worked with this company.

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ITIL vs. ISO/IEC 20000: Similarities and Differences & Process Mapping (PDF)

This document is intended for IT Professionals who are deciding on how to implement IT Service Management in their organization. It describes similarities and differences between ITIL 2011 and ISO/IEC 20000, briefly describing mapped processes.

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Implementing ITIL in a telecommunications company (PDF)

In this case study we will look at a telecommunications company and how the implementation of ITIL best practice has benefited their business.

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Detailed guidance with our ITIL and ISO 20000 Blog

How to perform ISO 20000 training and awareness

Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s (free) judgement. ISO 20000 is not an exception – there is a direct requirement related to personnel (involved in the SMS – Service Management System) competence. Further on, skilled personnel ...Read more

How to become an ITIL consultant

Being a consultant sounds quite fancy, doesn’t it? I have to admit, it does, but on the other side – I have to tell you that real life looks much different. ITIL covers a wide area in the life of an IT service, and so do the consultant’s activities. A career ...Read more

How much does the ITIL/ISO 20000 implementation cost?

How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to the implementation – particularly for your management. But, it’s also the most unpleasant one. Why is that so? It’s because the answer to that question is one in which no ...Read more

What resources are needed to maintain your ISO 20000-based SMS?

Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually, a good idea can be an important distinguishing factor for a successful implementation. But, experience has shown that an idea is not enough – resources are needed to make any ...Read more

SMS Policy – How to create it according to ISO 20000

Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s favorite topics. Sure, management of the IT organization is deeply involved in the above-mentioned topics, but everyone else… well, try to talk to the operating personnel (who make up the ...Read more

Improvements in ISO 20000 vs. CSI in ITIL

Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already improved? Most probably – many of them. Working on improvements continually? You are right – ...Read more
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