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Free ITIL Gap Analysis Tool

Find out your level of compliance with ITIL

 

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Use this tool to assess your processes and compare them to ITIL recommendations. Please note that there are more processes and functions defined in ITIL which are not covered with this tool. Processes and functions which are part of the assessment are partially covered in the questionnaire; however, there are much more details which need to be considered while implementing processes/functions. 

EVENT MANAGEMENT












INCIDENT MANAGEMENT














REQUEST FULFILLMENT












PROBLEM MANAGEMENT













FINANCIAL MANAGEMENT FOR IT SERVICES












SERVICE DESK










IT OPERATIONS MANAGEMENT






CAPACITY MANAGEMENT












INFORMATION SECURITY MANAGEMENT







CHANGE MANAGEMENT

















SERVICE ASSET AND CONFIGURATION MANAGEMENT








RELEASE AND DEPLOYMENT MANAGEMENT








SERVICE PORTFOLIO MANAGEMENT








SERVICE LEVEL MANAGEMENT














SUPPLIER MANAGEMENT









AVAILABILITY MANAGEMENT









[To see a complete report of your inputs, please open all the processes that you entered.]
REPORT
PROCESS
Score
Readiness
EVENT MANAGEMENT
INCIDENT MANAGEMENT
REQUEST FULFILLMENT
PROBLEM MANAGEMENT
FINANCIAL MANAGEMENT FOR IT SERVICES
SERVICE DESK
IT OPERATIONS MANAGEMENT
CAPACITY MANAGEMENT
INFORMATION SECURITY MANAGEMENT
CHANGE MANAGEMENT
SERVICE ASSET AND CONFIGURATION MANAGEMENT
RELEASE AND DEPLOYMENT MANAGEMENT
SERVICE PORTFOLIO MANAGEMENT
SERVICE LEVEL MANAGEMENT
SUPPLIER MANAGEMENT
AVAILABILITY MANAGEMENT

NOTE: Please open all the elements that you want to be e-mailed to you.

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mmenu-branimir

Branimir Valentic
ITIL/ISO 20000 expert

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