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ITSM Incident Management Toolkit

Everything you need to perform the most difficult IT management step

Manage incidents in your business in compliance with ITIL and ISO 20000 and all by yourself. Do it easily and without hassle with our ITSM Incident Management Toolkit. It’s simple to understand, prepare and perform the procedure, and we’ll guide you through all necessary steps. The best part is – you’ll pay only a small fraction of what a consultant would cost.

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Pricing & options

They saved me a lot of work.

Jordan Plitteris
Panix.com

BONUS FEATURES

Feel free to use our online tools:

  • ITIL Return On Investment (ROI) Calculator
  • ITIL Gap Analysis Tool
  • ISO 20000 Gap Analysis Tool

Ask any question you like, and never be left alone in the implementation. Our guarantee – we will answer all of your questions within 1 business day. You can ask us as many questions as you like – there is no limit, ever.

Included in your purchase of the Incident Management Toolkit is a free, one-on-one consultation with one of our resident experts. You’ll speak online in real time via Skype or GoToMeeting, at a time that’s convenient for you. Learn how to start, get your questions answered, and find out what comes next in your project.

Toolkit Features

Price – US$ 99
Compliant with – ITIL 2011 edition and ISO/IEC 20000-1:2011 (only Incident Management part of the clause 8.1)
Tutorials included – 60-day access to (1) Documentation Tutorial – ITIL: Incident Management process
Documentation included – (1) Incident Management Process; (2) Incident Management Policy; (3) Incident Measurements and Metrics; (4) Appendix 1 Incident Catalogue Template; (5) Appendix 2 Incident Record Template; (6) Appendix 3 Major Incident Report Template;
Format – MS Office 2007, MS Office 2010, MS Office 2013
Documentation language – English. For other languages, click here: Deutsch, Español.
Documentation fully editable? – Yes. You can adapt any document by entering specific information for your organization.
Guidelines – Average of 20 comments per document template guiding you on exactly what to fill in, and how.
Delivery – Documents can be downloaded immediately after purchase.
Support included – Ask any questions on a 30-minute live web conference with an expert. Plus you are entitled to a life-time unlimited email support.
Additionally included – List of documents where each template is marked as mandatory or optional.
Optimized for – Small and medium-sized organizations.
Free upgrades – Within one year of purchase.

Preview ALL documents in this toolkit completely free of charge:

Get your free Incident Management documentation in less than 60 seconds.
See for yourself the clear, simple, and high-quality documentation.
Discover the dramatic cost savings you achieve by avoiding consultants.

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ITSM Incident Management Toolkit: Is it for you?

Optimized for SMEs – The toolkit is designed specifically for small and medium-sized businesses. This means you’re not overwhelmed with all the documentation that would be required for a massive multinational company. Instead we have optimized the documentation to cover your needs. Work for a larger company? Our templates are just as useful for you – you’ll just need a few additional documents. Click here to go to our Contact form, and request more information.
International documentation – We provide the toolkit in a wide range of languages. The quality and accuracy of the toolkit is maintained by ensuring only native speakers AND experienced ITIL and ISO 20000 experts translate the documents into other languages.
Suitable for any industry – The benefits of best practice in IT Service Management apply to whatever industry you’re in. Harnessing technology is fundamental to your success and so complying with ITIL and ISO 20000 can unlock a genuinely prosperous future. This toolkit, together with the support of the 20000Academy, allows you to achieve that.

Benefits of ITSM Incident Management Toolkit

 

Templates for required Incident Management documents

The Toolkit is available in English, German and Spanish, and includes the following templates: Incident Management Process; Incident Management Policy; Incident Measurements and Metrics; Appendix 1 Incident Catalogue Template; Appendix 2 Incident Record Template; Appendix 3 Major Incident Report Template

Every_document_template_you_need_Premium

Incident management toolkit - Comments EN

Quick and easy to fill in

We have completed 90% of the documents for you. In most cases you’ll only need to fill in the details specific to your company: business name, the people responsible, and anything else unique to your organization. Each document contains comments guiding you every step of the way (including which elements are strictly required).

So, you won’t have to guess which bits need your attention. You can be sure you’re completing the required documents with speed and accuracy.

 

Created by experts

You can trust the quality and accuracy of our toolkits. You have the peace of mind of knowing that every word has been written and reviewed by leading ITIL and ISO 20000 experts. We’ve created the templates to make completion as simple and easy as possible. That means no headaches, no stress, and no frustration.

Free-consultation-with-expert-included

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Included: Tutorials

When you purchase the Toolkit you’ll get 60-days of free access to selected video tutorials. This way you will not only learn about the basics of Incident Management according to ITIL and ISO 20000, but also get a guided tour on how the documents are to be filled in.

 

Easily customizable documents

All documents are in MS Word and MS Excel, so you can easily edit and adapt to the specific needs of your company. You can add your own logos and colors to the documents to match your organization’s brand and customize the headers and footers.

Incident management toolkit - ACME EN

Incident management toolkit - Table of contents EN

 

Consistent formatting

All templates in the Toolkit conform to a standardized structure and format, helping you to quickly and efficiently complete the process. In addition, so that relationships between the documents are clear, we cross-reference related documents.

Optimized for Small to Medium-sized Businesses

The Toolkit was developed especially for small to mid-sized businesses to minimize the time and costs of implementation. Our Toolkit doesn’t require completion of every document that a large world-wide corporation needs. Instead, it includes only those documents YOUR business needs.

Designed-specifically-for-SMEs

ITSM Incident Management Toolkit

itsm-iso-20000-incident-management-toolkit-box-en-de

They saved me a lot of work.

Jordan Plitteris
Panix.com

Get all the help and support you need for your project

FAQs: Buying the ITSM Incident Management Toolkit

How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Is this Toolkit fully compliant with ISO 20000 clause 8.1?

This Toolkit fulfills all requirements of Incident Management part of ISO 20000 clause 8.1. For Service request management part of that clause, please use these documents:

Which methods of payment do you accept?

We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.

Can I get a discount if I purchase the toolkit in two languages?

Yes, we will give you a 70% discount on the toolkit in a second language.

I’m still a little unsure if the toolkit is for me; is there a free trial?

Yes, just click on the “Download Free Preview” tab, add your name and email address and you’ll get a free preview demonstration of the documentation. You’ll be able to see how easy the templates are to complete.

Pricing & options for ITIL® and ISO 20000 documentation toolkits

ITIL® and ISO 20000 Toolkit Free Preview
ITSM Incident Management Toolkit
ISO 20000 Documentation Toolkit
ITIL® Documentation Toolkit
ITIL® and ISO 20000 Premium Documentation Toolkit
Price (US$)
Free
US$ 99
US$ 649
US$ 799
US$ 949
Included documentation
Number of documents
106 document previews
6 full documents
68 full documents
98 full documents
106 full documents
All documents needed to comply with ITIL guidelines

(preview only)
All documents required by ISO/IEC 20000-1

(preview only)
All documents needed to perform Incident Management

(preview only)
Fully compliant with
ITIL 2011 & ISO/IEC 20000-1
ITIL 2011 & ISO/IEC 20000-1
ISO/IEC 20000-1
ITIL 2011
ITIL 2011 & ISO/IEC 20000-1
Included support
Live consultation
30 minutes
30 minutes
2 hours
2 hours
3 hours
Unlimited support via email*
Support via Expert Advice Community*
Access to documentation tutorials
1 tutorial
6 tutorials
7 tutorials
13 tutorials
Included review of
3 documents
3 documents
5 documents
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
ITIL® and ISO 20000 Toolkit Free Preview
FREE
Included documentation
106 document previews
All documents needed to comply with ITIL guidelines (preview only)
All documents required by ISO/IEC 20000-1 (preview only)
All documents needed to perform Incident Management (preview only)
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Support via Expert Advice Community*
ITSM Incident Management Toolkit
US$ 99
Included documentation
6 full documents
All documents needed to perform Incident Management
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 1 doumentation tutorial
BUY NOW
Learn more
ISO 20000 Documentation toolkit
US$ 649
Included documentation
68 documents
All documents required by ISO/IEC 20000-1
All documents needed to perform Incident Management
Fully compliant with ISO/IEC 20000-1
Included support
2 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 6 doumentation tutorials
Included review of 3 documents
BUY NOW
Learn more
ITIL® Documentation Toolkit
US$ 799
Included documentation
98 documents
All documents needed to comply with ITIL guidelines
All documents needed to perform Incident Management
Fully compliant with ITIL 2011
Included support
2 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 7 doumentation tutorials
Included review of 3 documents
BUY NOW
Learn more
ITIL® and ISO 20000 Premium Documentation Toolkit
US$ 949
Included documentation
106 documents
All documents needed to comply with ITIL guidelines
All documents required by ISO/IEC 20000-1
All documents needed to perform Incident Management
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
3 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 13 doumentation tutorials
Included review of 5 documents
BUY NOW
Learn more

 

* Our guarantee – we will answer all of your questions within 1 business day. You can ask us as many questions as you like – there is no limit, ever.

ITIL & ISO 20000 Premium Documentation Toolkit
Consultant White Label Toolkit
Value-Added Partner
Purpose
Implement ITIL and/or ISO 20000 in your own company
Implement ITIL and/or ISO 20000 at your clients
Sell your value-added services together with 20000 Academy toolkits
Included documentation
Documentation can be used
for your own company only
for your own company + for 10 of your clients
(access to template previews only)
Number of documents
106
106
All required ITIL & ISO 20000 documents
White label templates
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation
3 hours
6 hours
(1 hour per month)
6 hours
(1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of
5 documents (total)
5 documents per month (for 6 months)
5 documents per each client
Access to internal 20000Academy ITIL & ISO 20000 Knowledgebase

(free for first 6 months)
Online expert training on ITIL and ISO 20000
Online sales training on ITIL & ISO 20000 products
ITIL & ISO 20000 Premium Documentation Toolkit
US$ 949
Purpose
Implement ITIL and/or ISO 20000 in your own company
Included documentation
Documentation can be used for your own company only
Number of documents 106
All required ITIL & ISO 20000 documents
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 3 hours
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents (total)
Consultant White Label Toolkit
Purpose
Implement ITIL and/or ISO 20000 at your clients
Included documentation
Documentation can be used for your own company + for 10 of your clients
Number of documents 106
All required ITIL & ISO 20000 documents
White label templates
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 6 hours (1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents per month (for 6 months)
Value-Added Partner
Purpose
Sell your value-added services together with 20000 Academy toolkits
Included documentation
Access to template previews only
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 6 hours (1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents per each client
Access to internal 20000Academy ITIL & ISO 20000 Knowledgebase
Online expert training on ITIL and ISO 20000
Online sales training on ITIL & ISO 20000 products

Not sure which is the best option for you? Speak to our consultants for free.

Schedule free consultation

Learn more about the 20000Academy

 

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as ISO 27001, ISO 9001, ISO 14001, OHSAS 18001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

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