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Free webinar – ITIL Incident Management Process Demystified

REGISTER NOW TO INTERACT DIRECTLY WITH AN EXPERT

 

Presenter (in English): Branimir Valentic

This webinar will help you understand the most important activities of Incident Management according to ITIL, and how to implement the process.

 

Register for this webinar to learn:

  • What is the Incident Management process according to ITIL?
  • What are the activities within the scope of the process?
  • What is the logical structure of the activities?
  • Which roles are important for the process?
  • How to explain the benefits of the implementation to your management

 

Upcoming Dates/Times:

Wednesday – May 17, 2017

8:00 AM Los Angeles time /
11:00 AM New York time /
4:00 PM (16:00) London time /
5:00 PM (17:00) Brussels time /
8:30 PM (20:30) Mumbai time

Duration:  1 hour / Convert to your time zone

Can’t wait for the next live webinar? Watch the recording here.

 

What You Receive:

  • Training delivered by Branimir Valentic, one of the leading experts for ITIL and ISO 20000
  • Download of presentation deck
  • Access to webinar recording

 

Target Audience:

This training is designed for professionals with little or no experience in ITIL, including:

  • IT Service Management professionals
  • IT managers
  • Everyone involved in delivering and/or supporting IT services
  • Members of top management responsible for IT
  • IT Service Management consultants

 

About the training:

This live, interactive online training (via webinar) is designed to enable you to walk away with knowledge on how to structure the Incident Management process according to ITIL and how it could be applied inside your organization. This course offers compelling content, a downloadable presentation deck, and live engagement with an expert consultant with whom you can discuss how to resolve your specific implementation issues. You will experience the training right from your desk, eliminating travel costs and minimizing lost time away from your office.

 

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Presented by: Branimir Valentic

branimir-valenticBranimir Valentic is the author of the ITIL and ISO 20000 toolkits at 20000Academy. He has extensive experience in IT Service Management (consultancy, training, and tools), IT governance (training and consulting), Project Management, and consultancy in IT and telecommunication. In his consultancy career he works with clients from various branches.

He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor, and PRINCE2.

20000Academy live online trainings: The knowledge you can apply right away.

Related Frequently Asked Questions

In which language are the webinars delivered?

Live online trainings via webinars are currently delivered in English only. However, we plan to deliver some of the trainings in other languages, too.

Are these trainings held in person, at a specific venue?

No, all our live online trainings are delivered through Internet only, via webinars. Webinars enable you to experience both audio and video presentation from our presenter/trainer.

What do I need to watch the webinars on Demand (recording of live online streaming)?

You just need your computer with a browser - webinar recordings can be watched as any other video on the internet, e.g. on YouTube.

How many times can I watch the webinar recordings?

The number of views is not limited - you can watch the recordings as many times you wish.

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