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    {"id":13129,"date":"2021-04-14T12:06:07","date_gmt":"2021-04-14T12:06:07","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?page_id=13129"},"modified":"2026-01-22T20:30:02","modified_gmt":"2026-01-22T20:30:02","slug":"itsm-business-relationship-management-toolkit","status":"publish","type":"page","link":"https:\/\/advisera.com\/20000academy\/itsm-business-relationship-management-toolkit\/","title":{"rendered":"ITSM Business Relationship Management Toolkit"},"content":{"rendered":"<div id=\"pl-13129\"  class=\"panel-layout\" ><div id=\"pg-13129-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-13129-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-13129-0-0-0\" class=\"so-panel widget widget_list-with-infos-widget panel-first-child\" data-index=\"0\" ><div id=\"overview\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-list-with-infos-widget so-widget-list-with-infos-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"list-with-info__section\">\n  <div class=\"l-section\">\n    <div class=\"a-row list-with-info__head\">\n      <h1>ITSM Business Relationship Management Toolkit<\/h1>\n      <p>Implement ITSM Business Relationship Management System yourself, and do it easily and efficiently with our Documentation Toolkit.<\/p>\n    <\/div>\n    <div class=\"a-row list-with-info__content\">\n\n      <div class=\"list-with-info\">\t  \t \n\t\t                <div class=\"list-with-info__title\">\n          <h2 class=\"heading-alt\">Step-by-step guidance with <span style=\"color: #1a7bb1;\">LIVE EXPERT SUPPORT<\/span><\/h2>\n\n        <\/div>\n        <ul class=\"list-with-info__list\">\n                                    <li>\n                <span class=\"info-list__check\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#check\"><\/use>\n    <\/svg>\n    <\/span>\n                <p><strong>5 document templates<\/strong> \u2013 unlimited access to all documents needed for managing business relationships in compliance with <span class=\"nobr\">ISO 20000<\/span><\/p>\n\n                                  <div class=\"tooltip--wrapper\">\n                    <span class=\"tooltip--icon\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#info\"><\/use>\n    <\/svg>\n    <\/span>\n                    <div class=\"tooltip--text\"><p>Editable MS Word and MS Excel policies, procedures, plans, and forms that you can adapt to your company needs.<\/p>\n<\/div>\n                  <\/div>\n                              <\/li>\n                                                <li>\n                <span class=\"info-list__check\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#check\"><\/use>\n    <\/svg>\n    <\/span>\n                <p><strong>Email support<\/strong><\/p>\n\n                                  <div class=\"tooltip--wrapper\">\n                    <span class=\"tooltip--icon\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#info\"><\/use>\n    <\/svg>\n    <\/span>\n                    <div class=\"tooltip--text\"><p>We will answer your questions within 1 business day. You can send up to 10 questions per month.<\/p>\n<\/div>\n                  <\/div>\n                              <\/li>\n                                                <li>\n                <span class=\"info-list__check\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#check\"><\/use>\n    <\/svg>\n    <\/span>\n                <p><strong>Expert review of a document<\/strong><\/p>\n\n                                  <div class=\"tooltip--wrapper\">\n                    <span class=\"tooltip--icon\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#info\"><\/use>\n    <\/svg>\n    <\/span>\n                    <div class=\"tooltip--text\"><p>After completing the document, you can send it for our review, and we\u2019ll give you our comments on what you need to improve to make it compliant with the standards.<\/p>\n<\/div>\n                  <\/div>\n                              <\/li>\n                                                <li>\n                <span class=\"info-list__check\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#check\"><\/use>\n    <\/svg>\n    <\/span>\n                <p><strong>One hour of live one-on-one online consultations<\/strong><br \/>\nwith an ISO 20000 expert<\/p>\n\n                                  <div class=\"tooltip--wrapper\">\n                    <span class=\"tooltip--icon\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#info\"><\/use>\n    <\/svg>\n    <\/span>\n                    <div class=\"tooltip--text\"><p>Our expert will speak to you via Zoom, MS Teams or telephone, at a time that\u2019s convenient for you, where you can discuss how to resolve any issues you face in the implementation; the expert will also provide tips on the next steps in your project. <\/p>\n<\/div>\n                  <\/div>\n                              <\/li>\n                              <\/ul>\n        <div class=\"additional-text\">\n          <p>Fully optimized for<br \/>\n<strong>small and medium-sized<\/strong> companies<\/p>\n\n        <\/div>\n      <\/div>\n\n      <div class=\"list-with-info__video-wrapper\">\n        <div class=\"list-with-info__video\">\n          <div class=\"list-with-info__video-frame\">\n                            <img decoding=\"async\" class=\"lazy-load-c\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" width=\"400\" height=\"240\" data-src=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/images\/newsite\/empty-laptop-frame.png\" alt=\"video thumbnail\">\n              <a href=\"https:\/\/player.vimeo.com\/video\/239620934\" class=\"wplightbox\" data-width=\"1280\" data-height=\"720\" data-is-btn=\"true\" target=\"_blank\" rel=\"noopener\">\n                <img decoding=\"async\" class=\"list-with-info__video-img lazy-load-c\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"\/wp-content\/uploads\/sites\/6\/2017\/10\/toolkit-video-20000-itsm-brm-en.png\" alt=\"How do the toolkits work?\">\n              <\/a>\n              \n          <\/div>\n          <div class=\"pricing__text\">\n            <div class=\"pricing__language\">\n              <div class=\"pricing__language-text\">\n                <p>Toolkit language<\/p>\n                                  <div class=\"dropdown\">\n                    <button class=\"dropbtn\">English     <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#angle-arrow-down\"><\/use>\n    <\/svg>\n    <\/button>\n                    <div class=\"dropdown-content\">\n                                              <a href=\"https:\/\/advisera.com\/20000academy\/de\/\">Deutsch<\/a>\n                                              <a href=\"https:\/\/advisera.com\/20000academy\/es\/\">Espa\u00f1ol<\/a>\n                                          <\/div>\n                  <\/div>\n                              <\/div>\n              <div class=\"pricing__language-price\">\n\t\t\t\t                    \t\t\t\t\t  <span class=\"pricing__language-price-small\">US<\/span>\n                    \t\t\t\t\t  <span class=\"pricing__language-price-big\">$229<\/span>\n                    \t\t\t\t\t\n\t\t\t\t\t\t\t  \n              <\/div>\n            <\/div>\n            <a href=\"https:\/\/shop.advisera.com\/order\/checkout.php?PRODS=4715166&amp;QTY=1&amp;CART=1&amp;CARD=1&amp;SHORT_FORM=1&amp;CURRENCY=USD\" class=\"pricing__button push-campaign-utms optimize__original\" rel=\"noopener noreferrer nofollow\" data-button-inner-text=\"Purchase button - top\" data-eventcategory=\"\">Proceed to checkout<\/a>\n            \n            \n            <div class=\"pricing__countries\">\n              <div><p>CUSTOMERS FROM <strong>107 COUNTRIES<\/strong><\/p>\n<\/div>\n              <div class=\"pricing__paycards\">\n                <img decoding=\"async\" class=\"lazy-load-c\" width=\"155\" height=\"21\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/images\/newsite\/cards4.png\" alt=\"payment cards\">\n              <\/div>\n            <\/div>\n            <div class=\"pricing__lock\">\n              <img decoding=\"async\" class=\"lazy-load-c\" width=\"17\" height=\"26\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/images\/newsite\/lock-icon.png\" alt=\"security key image\">\n              <span>100% secure online billing<br>AES-256bit SSL safe<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section><\/div><\/div><\/div><script id=\"toolkit-docs-genered\">window.toolkit_docs = {\n                tabs:[[{\"t\":\"Business Relationship Management Process\",\"doc_link\":\"https:\\\/\\\/advisera.com\\\/20000academy\\\/documentation\\\/business-relationship-management-process-iso-20000\\\/\",\"url\":\"\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/01\\\/07.1_Business_Relationship_Management_Process_20000_Preview_EN.pdf\",\"downloadable\":false,\"active\":false},{\"t\":\"Customer Portfolio\",\"doc_link\":\"https:\\\/\\\/advisera.com\\\/20000academy\\\/documentation\\\/customer-portfolio-iso-20000\\\/\",\"url\":\"\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/01\\\/07.1.1_Appendix_1_Customer_Portfolio_20000_Preview_EN.pdf\",\"downloadable\":false,\"active\":false},{\"t\":\"Customer Complaint Report\",\"doc_link\":\"https:\\\/\\\/advisera.com\\\/20000academy\\\/documentation\\\/customer-complaint-report-iso-20000\\\/\",\"url\":\"\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/01\\\/07.1.2_Appendix_2_Customer_Complaint_Report_20000_Preview_EN.pdf\",\"downloadable\":false,\"active\":false},{\"t\":\"Customer Satisfaction Survey\",\"doc_link\":\"https:\\\/\\\/advisera.com\\\/20000academy\\\/documentation\\\/customer-satisfaction-survey-iso-20000\\\/\",\"url\":\"\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/01\\\/07.1.3_Appendix_3_Customer_Satisfaction_Survey_20000_Preview_EN.pdf\",\"downloadable\":false,\"active\":false},{\"t\":\"Service Performance Review Report\",\"doc_link\":\"https:\\\/\\\/advisera.com\\\/20000academy\\\/documentation\\\/service-performance-review-report-iso-20000\\\/\",\"url\":\"\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2021\\\/01\\\/07.1.4_Appendix_4_Serv_Perform_Review_Rpt_20000_Preview_EN.pdf\",\"downloadable\":false,\"active\":false}]], \n                btn_text: \"PURCHASE\", \n                txt1: \"Purchase\",\n                txt2: \"Preview\",\n                txt3: \"X Close\",\n                txt4: \"Download\",\n            };<\/script><div id=\"panel-13129-0-0-1\" class=\"so-panel widget widget_tabs-and-accordion-widget\" data-index=\"1\" ><div id=\"documents\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-tabs-and-accordion-widget so-widget-tabs-and-accordion-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section data-target=\"toolkit-documents\" class=\"tabs-accordion lazy-load-c\" data-loader=\"tinySliderLoader\">\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <div class=\"a-title-wrapper\">\n                <h2 class=\"universal-h2\">TOOLKIT DOCUMENTS<\/h2>\n                <p>Look at EVERY template in the ITSM Business Relationship Management Toolkit \u2013 for free! \u2013 before making a purchase decision.<\/p>\n            <\/div>\n                        <div id=\"accordion-tabs\" class=\"academy-tabs\">\n                            <\/div>\n                    <\/div>\n\n        \n                    <div class=\"tabs-accordion__bottom-btn\">\n                <a data-modal-id=\"free-preview-modal\" data-button-inner-text=\"Download free demo button - middle\" class=\"modal__open pricing__button_demo\">\n                    DOWNLOAD FREE DEMO\n                <\/a>\n            <\/div>\n        \n            <\/div>\n<\/section><\/div><\/div><\/div><div id=\"panel-13129-0-0-2\" class=\"so-panel widget widget_circle-column-widget\" data-index=\"2\" ><div id=\"value\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-circle-column-widget so-widget-circle-column-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"circle-column__section\">\n    <div class=\"l-section\">\n        <h2>ITSM BUSINESS RELATIONSHIP MANAGEMENT TOOLKIT:<\/h2>\n        <h3>RIGHT FOR YOUR BUSINESS?<\/h3>\n\n        <div class=\"a-row\">\n            <div class=\"circle-column__wrap\">\n                                                <div class=\"circle-column\">\n                                        <img decoding=\"async\" class=\"lazy-load-c\" width=\"50\" height=\"52\" src=\"data:image\/svg+xml,%3Csvg%20xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039;%20viewBox=&#039;0%200%20211%2076&#039;%3E%3C\/svg%3E\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/bank.png\" alt=\"-\">\n                                        <p>Are you small or medium-sized company?<\/p>\n                <\/div>\n                                                                <div class=\"circle-column\">\n                                        <img decoding=\"async\" class=\"lazy-load-c\" width=\"50\" height=\"52\" src=\"data:image\/svg+xml,%3Csvg%20xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039;%20viewBox=&#039;0%200%20211%2076&#039;%3E%3C\/svg%3E\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/file.png\" alt=\"-\">\n                                        <p>Are you looking to minimize time and cost of implementation?<\/p>\n                <\/div>\n                                                                <div class=\"circle-column\">\n                                        <img decoding=\"async\" class=\"lazy-load-c\" width=\"50\" height=\"52\" src=\"data:image\/svg+xml,%3Csvg%20xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039;%20viewBox=&#039;0%200%20211%2076&#039;%3E%3C\/svg%3E\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/warning-1.png\" alt=\"-\">\n                                        <p>Are you searching for concise and easy-to-use templates?<\/p>\n                <\/div>\n                                            <\/div>\n                        <div class=\"cricle-column__bottom-text\"><p>We understood your needs, found the answers to your questions, and developed ITSM Business Relationship Management Toolkit especially for your company. Our toolkit doesn\u2019t require completion of every document that a large world-wide corporation needs. Instead, it includes only those documents YOUR business needs.<\/p>\n<\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n<\/div><\/div><\/div><div id=\"panel-13129-0-0-3\" class=\"so-panel widget widget_payment-toolkit-widget\" data-index=\"3\" ><div class=\"panel-widget-style panel-widget-style-for-13129-0-0-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-payment-toolkit-widget so-widget-payment-toolkit-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"payment-toolkit__section\">\n    <div class=\"l-section\">\n        \n        <div class=\"a-row\">\n                        <div class=\"pricing__text\">\n                <div class=\"pricing__language\">\n                    <div class=\"pricing__language-text\">\n                        <p>TOOLKIT LANGUAGE<\/p>\n                                                <div class=\"dropdown\">\n                            <button class=\"dropbtn\">English     <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#angle-arrow-down\"><\/use>\n    <\/svg>\n    <\/button>\n                            <div class=\"dropdown-content\">\n                                                                <a href=\"https:\/\/advisera.com\/20000academy\/de\/\">Deutsch<\/a>\n                                                                <a href=\"https:\/\/advisera.com\/20000academy\/es\/\">Espa\u00f1ol<\/a>\n                                                            <\/div>\n                        <\/div>\n                                            <\/div>\t\t\t\t\t\n                    <div class=\"pricing__language-price\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pricing__language-price-small\">US<\/span>\n\t\t\t\t\t\t\t<span class=\"pricing__language-price-big\">$229<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n                    <\/div>\n                <\/div>\t\t\t\t\n                <a href=\"https:\/\/shop.advisera.com\/order\/checkout.php?PRODS=4715166&amp;QTY=1&amp;CART=1&amp;CARD=1&amp;SHORT_FORM=1&amp;CURRENCY=USD\" class=\"pricing__button push-campaign-utms optimize__original\" rel=\"noopener noreferrer nofollow\" data-button-inner-text=\"Purchase button - middle\" data-eventcategory=\"\">Buy now<\/a>\n                                <a data-modal-id=\"free-preview-modal\" data-button-inner-text=\"Download free demo button - middle\" class=\"modal__open pricing__button_demo\">\n                    DOWNLOAD FREE DEMO\n                <\/a>\n                \n                \n                <div class=\"pricing__countries\">\n                    <div><p>Sold in <strong>107 countries<\/strong><\/p>\n<\/div>\n                    <div class=\"pricing__paycards\">\n                        <img decoding=\"async\" class=\"lazy-load-c\" width=\"155\" height=\"21\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/images\/newsite\/cards4.png\" alt=\"payment cards\">\n                    <\/div>\n                <\/div>\n                <div class=\"pricing__lock\">\n                    <img decoding=\"async\" class=\"lazy-load-c\" width=\"17\" height=\"26\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/images\/newsite\/lock-icon.png \" alt=\"security key image\">\n                    <span>100% secure online billing<br>AES-256bit SSL safe<\/span>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<\/div><\/div><\/div><div id=\"panel-13129-0-0-4\" class=\"so-panel widget widget_accordion-widget\" data-index=\"4\" ><div id=\"features\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-accordion-widget so-widget-accordion-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"accordion-section\"> \n    <h2 class=\"accordion-section__title title-container\">WHAT MAKES ITSM BUSINESS RELATIONSHIP MANAGEMENT TOOLKIT SPECIAL<\/h2>\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <div class=\"accordion-wrap\">\n                                                <div class=\"accordion\" id=\"accordion-0\">\n                    <div class=\"accordion-title__wrap\">\n                        <h3 data-acc-btn=\"0\" class=\"accordion-title\">\n                            80% COMPLETE \u2013 GUIDANCE FOR THE REMAINING 20%\n                            <span class=\"accordion-title__icon accordion-title__icon--open\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#plus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                            <span class=\"accordion-title__icon accordion-title__icon--close\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#minus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                        <\/h3>\n                    <\/div>\n                    <p data-inner-image=\"\/wp-content\/uploads\/sites\/6\/2021\/04\/ISO_documentation_with_guidance.gif\" data-acc-content=\"0\" class=\"accordion-text\">\n                        We\u2019ve done 80% of the work a consultant would charge you for. Anything that can be prefilled in the documents is already done, and the remaining adaptation you need to do is clearly marked with comments and instructions.\n                    <\/p>\n                <\/div>\n                                                                <div class=\"accordion\" id=\"accordion-1\">\n                    <div class=\"accordion-title__wrap\">\n                        <h3 data-acc-btn=\"1\" class=\"accordion-title\">\n                            PLACEHOLDERS GUIDE YOU WHERE EDITING IS NEEDED\n                            <span class=\"accordion-title__icon accordion-title__icon--open\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#plus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                            <span class=\"accordion-title__icon accordion-title__icon--close\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#minus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                        <\/h3>\n                    <\/div>\n                    <p data-inner-image=\"\/wp-content\/uploads\/sites\/6\/2021\/04\/ISO_documentation_templates_placeholders.gif\" data-acc-content=\"1\" class=\"accordion-text\">\n                        Simply move through the documents, filling in the specifics for your company as instructed. Our experts have even added some instructions on what to enter, to help you move through the implementation as efficiently as possible.\n                    <\/p>\n                <\/div>\n                                                                <div class=\"accordion\" id=\"accordion-2\">\n                    <div class=\"accordion-title__wrap\">\n                        <h3 data-acc-btn=\"2\" class=\"accordion-title\">\n                            ADDITIONAL INSTRUCTIONS FOR MORE SPECIFIC TASKS\n                            <span class=\"accordion-title__icon accordion-title__icon--open\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#plus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                            <span class=\"accordion-title__icon accordion-title__icon--close\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#minus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                        <\/h3>\n                    <\/div>\n                    <p data-inner-image=\"\/wp-content\/uploads\/sites\/6\/2021\/04\/ISO_documentation_video_tutorials.gif\" data-acc-content=\"2\" class=\"accordion-text\">\n                        Completing some parts of a document might be a challenge for you if you\u2019ve never done this before. In these cases, we\u2019ve added detailed instructions and, where needed, links to articles and video tutorials that will help you understand and complete these sections.\n                    <\/p>\n                <\/div>\n                                                                <div class=\"accordion\" id=\"accordion-3\">\n                    <div class=\"accordion-title__wrap\">\n                        <h3 data-acc-btn=\"3\" class=\"accordion-title\">\n                            FULLY CUSTOMIZABLE DOCUMENTS\n                            <span class=\"accordion-title__icon accordion-title__icon--open\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#plus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                            <span class=\"accordion-title__icon accordion-title__icon--close\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#minus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                        <\/h3>\n                    <\/div>\n                    <p data-inner-image=\"\/wp-content\/uploads\/sites\/6\/2021\/04\/ISO_documentation_fully_customizable_templates.gif\" data-acc-content=\"3\" class=\"accordion-text\">\n                        Most companies have a specific design and structure for their official documents. There\u2019s header information, confidentiality level, even prescribed graphic design and fonts. All of our documents are fully customizable, so that you can make them look just the way they should.\n                    <\/p>\n                <\/div>\n                                                                <div class=\"accordion\" id=\"accordion-4\">\n                    <div class=\"accordion-title__wrap\">\n                        <h3 data-acc-btn=\"4\" class=\"accordion-title\">\n                            ALL THE SUPPORT YOU NEED\n                            <span class=\"accordion-title__icon accordion-title__icon--open\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#plus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                            <span class=\"accordion-title__icon accordion-title__icon--close\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#minus-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                        <\/h3>\n                    <\/div>\n                    <p data-inner-image=\"\/wp-content\/uploads\/sites\/6\/2021\/04\/ISO_documentation_support.gif\" data-acc-content=\"4\" class=\"accordion-text\">\n                        ISO 20000 certification is much more than just documentation. The implementation of the standard needs to be appropriate to your company, and you need to deal with your employees, your management, and your existing processes in an appropriate way.<br \/><br \/>This is why our experts are on hand with live online support to answer any difficult questions \u2013 we can set up a call via Zoom, MS Teams, or through any other method convenient for you; or, we can answer your questions via email \u2013 whatever suits you best.\n                    <\/p>\n                <\/div>\n                                            <\/div>\n            <div class=\"accordion-image__wrap\">\n                <img decoding=\"async\" width=\"540\" height=\"448\" class=\"accordion-placeholder__screen lazy-load-c\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/slice-display-transparent.png\" alt=\"-\">\n                                <img decoding=\"async\" width=\"500\" height=\"282\" class=\"accordion-inner__img lazy-load-c\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/04\/ISO_documentation_with_guidance.gif\" alt=\"-\">\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section><\/div><\/div><\/div><div id=\"panel-13129-0-0-5\" class=\"so-panel widget widget_call-to-action-widget\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-call-to-action-widget so-widget-call-to-action-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><div class=\"cta-widget full_width\">\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <div class=\"cta-title-wrapper\">\n                                <div class=\"cta__bottom-btn\">\n                                        <a href=\"https:\/\/advisera.com\/20000academy\/schedule-meeting\/\" target=\"_blank\" class=\"cta__bottom-btn push-campaign-utms\" data-button-inner-text=\"Schedule presentation button - top\">\n                        Schedule a free presentation\n                    <\/a>\n                                    <\/div>\n                                <span class=\"cta_container_title\">Want to see what the documents look like?<\/span>\n                <p>Schedule a free presentation, and our representative will show you any document you're interested in. <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div><\/div><div id=\"panel-13129-0-0-6\" class=\"so-panel widget widget_3-column-box-widget\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-3-column-box-widget so-widget-3-column-box-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><\/div><\/div><div id=\"panel-13129-0-0-7\" class=\"so-panel widget widget_rounded-hovering-box-widget\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-rounded-hovering-box-widget so-widget-rounded-hovering-box-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><\/div><\/div><div id=\"panel-13129-0-0-8\" class=\"so-panel widget widget_numbered-list-widget\" data-index=\"8\" ><div id=\"support\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-numbered-list-widget so-widget-numbered-list-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section data-target=\"expert-support\" class=\"numbered-and-image-list\">\n    <h2>EXPERT SUPPORT<\/h2>\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <div class=\"numbered-list__section\">\n                <h3 class=\"numbered-list__section-title\">How does EXPERT SUPPORT work?<\/h3>\n\n                                <div class=\"numbered-list__box\">\n                    <span class=\"numbered-list__box-number\">1<\/span>\n                    <h4>Live expert support<\/h4>\n                    <p>Our ITSM expert will meet with you regularly \u2013 he will tell you where to start, what the next steps are, and how to resolve any issues you may face. You can meet via Zoom, MS Teams, or through any other means at your convenience.<\/p>\n                <\/div>\n                                <div class=\"numbered-list__box\">\n                    <span class=\"numbered-list__box-number\">2<\/span>\n                    <h4>Unlimited email support<\/h4>\n                    <p>Reach out to us at any time during your implementation project with unlimited email support, and have your questions answered within 24 hours by our experts.<\/p>\n                <\/div>\n                                <div class=\"numbered-list__box\">\n                    <span class=\"numbered-list__box-number\">3<\/span>\n                    <h4>Expert review of a document<\/h4>\n                    <p>Once you complete your documents, let our experts review them \u2013 they\u2019ll provide you with feedback and indicate what needs to be improved.<\/p>\n                <\/div>\n                \n            <\/div>\n\n            <div class=\"image-and-text-list\">\n                <div class=\"image-and-text-list__wrap\">\n                    <h3>Here\u2019s your ITSM expert<\/h3>\n                    <p><p>Branimir Valentic is an IT governance, ITIL and ISO 20000 expert. He has deep and practical experience in IT Service Management System implementation.<\/p>\n<p>Branimir is an expert in IT service management (consultancy, training and tools), IT governance (training and consulting), project management and consultancy in IT and telecommunication. He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor and PRINCE2.<\/p>\n<\/p>\n\n                                        <div class=\"image-and-text-list__box\">\n                        <img decoding=\"async\" class=\"lazy-load-c\" width=\"150\" height=\"150\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"\/wp-content\/uploads\/sites\/6\/2015\/05\/branimir-rect-300x300.png\" alt=\"Branimir Valentic\">\n                        <div class=\"image-and-text-list__content-wrap\">\n                            <h4>Branimir Valentic<\/h4>\n                            <div class=\"image-and-text-list__text\">\n                                <p>Lead ITIL\/ISO 20000 Expert<\/p>\n\n                            <\/div>\n                                                        <a href=\"https:\/\/advisera.com\/20000academy\/free-consultations\/\">\n                                Schedule your consultation\n                                <span class=\"button-arrow\">    <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#arrow-right-solid\"><\/use>\n    <\/svg>\n    <\/span>\n                            <\/a>\n                                                    <\/div>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section><\/div><\/div><\/div><div id=\"panel-13129-0-0-9\" class=\"so-panel widget widget_rounded-price-box-widget\" data-index=\"9\" ><div class=\"need-more-support panel-widget-style panel-widget-style-for-13129-0-0-9\" id=\"need-more-support\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-rounded-price-box-widget so-widget-rounded-price-box-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"rounded-price-box__section\">\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <h2 class=\"rounded-price-box__section-title\">NEED MORE SUPPORT?<\/h2>\n            \t\t\t\n\t\t\t\t\t\t\n                \t\t\t\t\t\t\n                \t\t\t\t\t\t\n            <div class=\"rounded-price-box__wrap default-pricebox-table\">\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n                \t\t\t\n\t\t\t\t\t\t\t\t\t\t                    <div class=\"rounded-price-box \">\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <div class=\"rounded-price-box__title-wrap\">\n                            <h3 class=\"rounded-price-box__title\">\n                                TOOLKIT WITH LIVE EXPERT SUPPORT\n                            <\/h3>\n                        <\/div>\n                        <div class=\"rounded-price-box__text-wrapper\">\n                            <p>5 document templates compliant with <span class=\"nobr\">ISO 20000<\/span><\/p>\n<p>ISO 20000 Gap Analysis Tools<\/p>\n<p><strong>10 questions via email per month<\/strong><\/p>\n<p>One-on-one support with an <span class=\"nobr\">ISO 20000<\/span> expert<br \/>\n<strong>1 hour<\/strong><\/p>\n<p>Expert review:<br \/>\n<strong>1 completed document<\/strong><\/p>\n\n\t\t\t\t\t\t<\/div>\n                        <div class=\"rounded-price-box__price-wrap\">\n                            <div class=\"rounded-price-box__price\">\n                                \t\t\t\t\t\t\t\n                                                                    <span class=\"suport-price-box__currency\">US<\/span>\n                                    <span class=\"rounded-rpice-box__price\">$229<\/span>\n                                \t\t\t\t\t\t\t\t\n                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                                            <a href=\"https:\/\/shop.advisera.com\/order\/checkout.php?PRODS=4715166&amp;QTY=1&amp;CART=1&amp;CARD=1&amp;SHORT_FORM=1&amp;CURRENCY=USD\" class=\"rounded-price-box__btn push-campaign-utms optimize__original\" rel=\"noopener noreferrer nofollow\" data-button-inner-text=\"Purchase buttons - plan options\" data-eventcategory=\"\">ORDER NOW<\/a>                                                    <\/div>\n                    <\/div>\n                \t\t\t\n\t\t\t\t\t\t\t\t\t\t                    <div class=\"rounded-price-box best-buy\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <div class=\"rounded-price-box__title-wrap\">\n                            <h3 class=\"rounded-price-box__title\">\n                                TOOLKIT WITH EXTENDED SUPPORT\n                            <\/h3>\n                        <\/div>\n                        <div class=\"rounded-price-box__text-wrapper\">\n                            <p>5 document templates compliant with <span class=\"nobr\">ISO 20000<\/span><\/p>\n<p>ISO 20000 Gap Analysis Tools<\/p>\n<p><strong>Unlimited email support<\/strong><\/p>\n<p>One-on-one support with an <span class=\"nobr\">ISO 20000<\/span> expert<br \/>\n<strong>5 hours<\/strong><\/p>\n<p>Expert review:<br \/>\n<strong>5 completed documents<\/strong><\/p>\n<p class=\"check-box\"><strong>Pre-audit check<\/strong> (1 hour call where we can check the most important items the certification auditor will be looking for)<\/p>\n\n\t\t\t\t\t\t<\/div>\n                        <div class=\"rounded-price-box__price-wrap\">\n                            <div class=\"rounded-price-box__price\">\n                                \t\t\t\t\t\t\t\n                                                                    <span class=\"suport-price-box__currency\">US<\/span>\n                                    <span class=\"rounded-rpice-box__price\">$819<\/span>\n                                \t\t\t\t\t\t\t\t\n                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                                            <a href=\"https:\/\/shop.advisera.com\/order\/checkout.php?PRODS=4717940&amp;QTY=1&amp;CART=1&amp;CARD=1&amp;SHORT_FORM=1&amp;CURRENCY=USD\" class=\"rounded-price-box__btn push-campaign-utms optimize__original\" rel=\"noopener noreferrer nofollow\" data-button-inner-text=\"Purchase buttons - plan options\" data-eventcategory=\"\">ORDER NOW<\/a>                                                    <\/div>\n                    <\/div>\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n<\/div><\/div><\/div><div id=\"panel-13129-0-0-10\" class=\"so-panel widget widget_q-and-a-list-widget\" data-index=\"10\" ><div id=\"faq\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-q-and-a-list-widget so-widget-q-and-a-list-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"qa-list-widget\">\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <h2 class=\"qa-list-widget__title title-container\">FAQS: BUYING THE ITSM BUSINESS RELATIONSHIP MANAGEMENT TOOLKIT<\/h2>\n\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>How will I receive the documentation?<\/h3>\n                <p>Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.<\/p>\n            <\/div>\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>Which methods of payment do you accept?<\/h3>\n                <p>We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.<\/p>\n            <\/div>\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>Are my credit card details going to be safe?<\/h3>\n                <p>Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor \u2013 we do not see or store your card information.<\/p>\n            <\/div>\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>Which currencies can I use to pay?<\/h3>\n                <p>You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.<\/p>\n            <\/div>\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>I\u2019m still a little unsure if the toolkit is for me; is there a free trial?<\/h3>\n                <p>Yes, just click on the \u201cDOWNLOAD FREE TOOLKIT DEMO\u201d button, add your name and email address and you\u2019ll get a free preview demonstration of the documentation. You\u2019ll be able to see how easy the templates are to complete.<\/p>\n            <\/div>\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>Is the toolkit compliant with the newest changes in the ISO 20000?<\/h3>\n                <p>Yes. Also, you are entitled to receive free updates of those toolkits for one year after your purchase date.<\/p>\n            <\/div>\n                        <div class=\"qa-list-widget__wrap\">\n                <h3>Who is Advisera?<\/h3>\n                <p>Advisera Expert Solutions Ltd is a company specialized in providing online support for ISO implementation. In the last 10 years it covers all the major ISO standards, and is selling its products in more than 100 countries worldwide. <a href=\"\/about\/\" target=\"_blank\">Read more here<\/a>.<\/p>\n            <\/div>\n            \n            \n        <\/div>\n    <\/div>\n<\/section><\/div><\/div><\/div><div id=\"panel-13129-0-0-11\" class=\"so-panel widget widget_call-to-action-widget\" data-index=\"11\" ><div class=\"panel-widget-style panel-widget-style-for-13129-0-0-11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-call-to-action-widget so-widget-call-to-action-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><div class=\"cta-widget boxed\">\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <div class=\"cta-title-wrapper\">\n                                <div class=\"cta__bottom-btn\">\n                                        <a href=\"https:\/\/advisera.com\/20000academy\/schedule-meeting\/\" target=\"_blank\" class=\"cta__bottom-btn push-campaign-utms\" data-button-inner-text=\"Schedule presentation button - bottom\">\n                        Schedule a free presentation\n                    <\/a>\n                                    <\/div>\n                                <span class=\"cta_container_title\">Want to see what the documents look like?<\/span>\n                <p>Schedule a free presentation, and our representative will show you any document you're interested in. <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div><\/div><\/div><div id=\"panel-13129-0-0-12\" class=\"so-panel widget widget_image-and-text-slider-widget\" data-index=\"12\" ><div id=\"reviews\" class=\"panel-widget-style panel-widget-style-for-13129-0-0-12\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-image-and-text-slider-widget so-widget-image-and-text-slider-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section class=\"image-and-text-slider__section lazy-load-c\" data-loader=\"tinySliderLoader\">\n    <div class=\"l-section\">\n        <div class=\"a-row\">\n            <div class=\"text-slider__title-wrap\">\n                <h2>WHAT OUR CUSTOMERS<br \/>SAY ABOUT US<\/h2>\n            <\/div>\n            <div class=\"text-slider__wrap\">\n                <div class=\"text-slider text-slider-js\">\n                                        <div class=\"image-and-text-slider\">\n                        <p>I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.<\/p>\n                        <div class=\"text-slider__img-wrap\">\n                                                        <div class=\"text-slider__img-content\">\n                                <span class=\"text-slider__img-title\">ProAV Ltd<\/span>\n                                <p>Simon Eade<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n                <div class=\"controls custom-arrows\">\n                    <span class=\"prev\">\n                            <svg fill=\"currentColor\" class=\"tj-c-icon tj-c-icon--sm tj-c-icon--green\">\n        <use xlink:href=\"https:\/\/advisera.com\/20000academy\/wp-content\/themes\/academy_v2.0\/sprite\/icons.svg#back\"><\/use>\n    <\/svg>\n                        <\/span>\n                    <span class=\"next\">\n                            <svg 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class=\"lazy-load-slider lazy-load-c\" width=\"160\" height=\"83\" src=\"data:image\/svg+xml,%3Csvg%20xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039;%20viewBox=&#039;0%200%20211%2076&#039;%3E%3C\/svg%3E\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/kyocera-logo.png\" alt=\"-\">\n                <\/div>\n                                                                <div>\n                    <img decoding=\"async\" class=\"lazy-load-slider lazy-load-c\" width=\"160\" height=\"83\" src=\"data:image\/svg+xml,%3Csvg%20xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039;%20viewBox=&#039;0%200%20211%2076&#039;%3E%3C\/svg%3E\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/reflex-logo.png\" alt=\"-\">\n                <\/div>\n                                                                <div>\n                    <img decoding=\"async\" class=\"lazy-load-slider lazy-load-c\" width=\"160\" height=\"83\" src=\"data:image\/svg+xml,%3Csvg%20xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039;%20viewBox=&#039;0%200%20211%2076&#039;%3E%3C\/svg%3E\" data-src=\"\/wp-content\/uploads\/sites\/6\/2021\/03\/thirdware-logo.png\" alt=\"-\">\n                <\/div>\n                                            <\/div>\n        <\/div>\n    <\/div>\n<\/section><\/div><\/div><div id=\"panel-13129-0-0-14\" class=\"so-panel widget widget_payment-toolkit-widget\" data-index=\"14\" ><div class=\"panel-widget-style panel-widget-style-for-13129-0-0-14\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-payment-toolkit-widget so-widget-payment-toolkit-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><\/div><\/div><\/div><div id=\"panel-13129-0-0-15\" class=\"so-panel widget widget_demo-download-modal-widget\" data-index=\"15\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-demo-download-modal-widget so-widget-demo-download-modal-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><section id=\"free-preview-modal\" class=\"modal__overlay overlay\" aria-hidden=\"true\">\n    <div class=\"modal__dialog\">\n        <div class=\"modal__content\">\n            <a class=\"modal__close\" data-modal-id=\"free-preview-modal\">&times;<\/a>\n            <div class=\"modal__header\">\n                <h2 class=\"modal__title\">Free Preview Download<\/h2>\n                <p class=\"hubspot-form-wrap-load\">Get a FREE preview of the ITSM Business Relationship Management Toolkit. Once you download the free demo, our representative will contact you and show you any document you\u2019re interested in.<\/p>\n            <\/div>\n            <div class=\"modal__body form-free-preview-download-inner hubspot-form-wrap no-label form-re\">\n                <div class=\"free-preview-download hubspot-form-wrap-load\">\n                    <div class=\"a-row\">\n                        <div class=\"tk-thumb\">\n                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/6\/2020\/05\/business-relationship-management-toolkit-box-en-245x300-1.png\" alt=\"-\" width=\"245\" height=\"300\">\n                        <\/div>\n                        <div class=\"toolkit-demo-form form-with-help-text\">\n                            <div id=\"hs-form-fp\"><\/div>\n                                    <!--[if lte IE 8]>\n        <script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n        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window.location.href,\n                                        page_path: window.location.pathname\n                                    });\n                                }\n                            });\n                        });\n                    }\n\n                    if ($('body').hasClass('page-template-page-toolkit')) {\n                        !target.children().length && target.append('<div class=\"simple-preloader\"><\/div>');\n                        $('.modal__open').on('click', createHsForm);\n                    } else createHsForm()\n                });\n            })(jQuery);\n        <\/script>\n    \n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"hubspot-form-wrap-success\">\n                    <div class=\"submitted-message\">\n                        You have successfully registered \u2013 please click the button below to download the free demo.\n                        <a class=\"btn-orange-global\" href=\"\/20000academy\/wp-content\/uploads\/zip_downloads\/20000\/20000_Previews_EN.zip\">\n                            CLICK HERE TO START DOWNLOAD                        <\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section><\/div><\/div><div id=\"panel-13129-0-0-16\" class=\"so-panel widget widget_generic-widget panel-last-child\" data-index=\"16\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-generic-widget so-widget-generic-widget-default-d75171398898-13129\"\n\t\t\t\n\t\t><div id=\"scrollMenuTest\">\n    <div class=\"sections-menu\">\n        <ul class=\"sections-menu-inner\">\n            <li><a class=\"scrollToID\" href=\"#overview\"><span>Overview<\/span><\/a><\/li>\n            <li><a class=\"scrollToID\" href=\"#value\"><span>Value<\/span><\/a><\/li>\n            <li><a class=\"scrollToID\" href=\"#features\"><span>Features<\/span><\/a><\/li>\n            <li><a class=\"scrollToID\" href=\"#documents\"><span>Documents<\/span><\/a><\/li>\n            <li><a class=\"scrollToID\" href=\"#support\"><span>Support<\/span><\/a><\/li>\n            <li><a class=\"scrollToID\" href=\"#faq\"><span>FAQ<\/span><\/a><\/li>\n            <li><a class=\"scrollToID\" href=\"#reviews\"><span>Reviews<\/span><\/a><\/li>\n        <\/ul>\n    <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>ITSM Business Relationship Management Toolkit Implement ITSM Business Relationship Management System yourself, and do it easily and efficiently with our Documentation Toolkit. Step-by-step guidance with LIVE EXPERT SUPPORT 5 document templates \u2013 unlimited access to all documents needed for managing business relationships in compliance with ISO 20000 Editable MS Word and MS Excel policies, procedures, &#8230;<\/p>\n","protected":false},"author":161,"featured_media":17143,"parent":0,"menu_order":130,"comment_status":"closed","ping_status":"closed","template":"page-toolkit.php","meta":{"_acf_changed":false,"footnotes":""},"toolkit-document-types":[596],"class_list":["post-13129","page","type-page","status-publish","has-post-thumbnail","hentry","toolkit-document-types-itsm-business-relationship-management-toolkit"],"acf":[],"_links":{"self":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages\/13129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/users\/161"}],"replies":[{"embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/comments?post=13129"}],"version-history":[{"count":3,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages\/13129\/revisions"}],"predecessor-version":[{"id":18665,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages\/13129\/revisions\/18665"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/media\/17143"}],"wp:attachment":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/media?parent=13129"}],"wp:term":[{"taxonomy":"toolkit-document-types","embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/toolkit-document-types?post=13129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}