{"id":5038,"date":"2015-07-09T15:48:21","date_gmt":"2015-07-09T15:48:21","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/what-is-itil\/"},"modified":"2025-09-19T09:21:52","modified_gmt":"2025-09-19T09:21:52","slug":"what-is-itil","status":"publish","type":"page","link":"https:\/\/advisera.com\/20000academy\/what-is-itil\/","title":{"rendered":"What is ITIL\u00ae?"},"content":{"rendered":"<div id=\"pl-5038\"  class=\"panel-layout\" ><div id=\"pg-5038-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5038-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5038-0-0-0\" class=\"so-panel widget widget_hero-with-buttons-widget panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-hero-with-buttons-widget so-widget-hero-with-buttons-widget-default-d75171398898-5038\"\n\t\t\t\n\t\t><section class=\"iso-hero sans\" style=\"background: #03284d;\">\n    <div class=\"container\">\n        <h1 class=\"iso-hero_title  \">\n            What is ITIL\u00ae? Discover a simple ITIL definition and explanation\n        <\/h1>\n        <p class=\"iso-hero_subtitle \">\n                \n        <\/p>\n        <div class=\"iso-hero_buttons\">\n                            <div class=\"iso-hero_button\">\n                    <div class=\"button-image\">\n                        <img decoding=\"async\" width=\"64\" height=\"64\" src=\"\/wp-content\/uploads\/sites\/6\/2021\/10\/what-is-ITIL-AND-ISO-20000-template-button.png\" class=\"attachment-full size-full\" alt=\"-\">\n                    <\/div>\n                    <div class=\"button-content\">\n                        <span>ISO 20000 TEMPLATES<\/span>\n                    <\/div>\n                    <a href=\"https:\/\/advisera.com\/20000academy\/iso-20000-documentation-toolkit\/\"><\/a>\n                <\/div>\n                            <div class=\"iso-hero_button\">\n                    <div class=\"button-image\">\n                        <img decoding=\"async\" width=\"67\" height=\"67\" src=\"\/wp-content\/uploads\/sites\/6\/2021\/10\/what-is-ITIL-AND-ISO-20000-Free-Materials-button.png\" class=\"attachment-full size-full\" alt=\"-\">\n                    <\/div>\n                    <div class=\"button-content\">\n                        <span>FREE MATERIALS<\/span>\n                    <\/div>\n                    <a href=\"https:\/\/advisera.com\/resources\/iso-20000-free-downloads\/\"><\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section><\/div><\/div><div id=\"panel-5038-0-0-1\" class=\"so-panel widget widget_content-with-sidebar-widget panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-content-with-sidebar-widget so-widget-content-with-sidebar-widget-default-d75171398898-5038\"\n\t\t\t\n\t\t><section class=\"content-with-sidebar\">\n<div class=\"container\">\n\n    <div class=\"sidebar-area\">\n        <div class=\"sidebar-bg\"><\/div>\n        <div class=\"sidebar-wrapper\">\n            <div class=\"sidebar\">\n\n                                    <div class=\"single-post--meta mobile\" style=\"display:none\">\n                        <div class=\"post--meta meta-bigger-space\">\n                            <a href=\"https:\/\/advisera.com\/20000academy\/author\/branimirvalentic\/\"\n                            class=\"post--meta__item author link link-blue decoration-none\">\n                                <img decoding=\"async\" class=\"author--avatar\" src=\"\/wp-content\/uploads\/blog_authors\/branimirvalentic.jpg\"\n                                    alt=\"Advisera Branimir Valentic\">\n                                Branimir Valentic                            <\/a>\n                                                                                <\/div>\n\n                                                <div class=\"social-share\">\n                            <a href=\"mailto:?subject=What is ITIL\u00ae?&body= https:\/\/advisera.com\/20000academy\/what-is-itil\/\"\n                            target=\"_blank\"\n                            class=\"social-share--icon ripple\">\n                                <i class=\"icon-mail\"><\/i>\n                            <\/a>\n                            <a href=\"javascript:void(0);\" class=\"social-share--icon ripple facebook\"\n                            onclick=\"window.open('https:\/\/www.facebook.com\/sharer.php?u=https:\/\/advisera.com\/20000academy\/what-is-itil\/','popup','width=800,height=600'); return false;\"\n                            target=\"_blank\">\n                                <i class=\"icon-fb\"><\/i>\n                            <\/a>\n                            <a href=\"javascript:void(0);\"\n                            onclick=\"window.open('https:\/\/twitter.com\/intent\/tweet?text=What is ITIL\u00ae?&url=https:\/\/advisera.com\/20000academy\/what-is-itil\/','popup','width=800,height=600'); return false;\"\n                            class=\"social-share--icon ripple twitter\" target=\"_blank\">\n                                <i class=\"icon-twit\"><\/i>\n                            <\/a>\n                            <a href=\"javascript:void(0);\"\n                            target=\"_blank\"\n                            onclick=\"window.open('https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/advisera.com\/20000academy\/what-is-itil\/&title=What is ITIL\u00ae?','popup','width=800,height=600'); return false;\"\n                            class=\"social-share--icon ripple linkedin\">\n                                <i class=\"icon-linkedin\"><\/i>\n                            <\/a>\n                            <a href=\"\/rss-feeds\/\"\n                                class=\"social-share--icon ripple rss\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 64 380 420\" width=\"22\" height=\"22\" aria-hidden=\"true\"><path d=\"M96 272 A144 144 0 0 1 240 416\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"64\" stroke-linecap=\"round\"\/><path d=\"M96 160 A256 256 0 0 1 352 416\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"64\" stroke-linecap=\"round\"\/><circle cx=\"96\" cy=\"416\" r=\"48\" fill=\"currentColor\"\/><\/svg>\n                            <\/a>\n                        <\/div>\n\n                    <\/div>\n                \n                <h2 class=\"sidebar-title\">\n                    TABLE OF CONTENTS\n                <\/h2>\n\n                                    <div class=\"sidebar-item no-collapse\">\n                        <div class=\"sidebar-item-links\">\n                            <a class=\"scrollToAnchor\" href=\"#section1\">Introduction<\/a>\n<a class=\"scrollToAnchor\" href=\"#section2\">Importance of ITIL<\/a>\n<a class=\"scrollToAnchor\" href=\"#section3\">Look of ITIL<\/a>\n<a class=\"scrollToAnchor\" href=\"#section4\">Importance of ITIL<\/a>\n<a class=\"scrollToAnchor\" href=\"#section5\">Individual benefits<\/a>\n<a class=\"scrollToAnchor\" href=\"#section6\">Gaining ITIL<\/a>\n<a class=\"scrollToAnchor\" href=\"#section7\">Certification levels<\/a>\n<a class=\"scrollToAnchor\" href=\"#section8\">Way of assessment<\/a>\n<a class=\"scrollToAnchor\" href=\"#section9\">Compliance to ITIL<\/a>\n<a class=\"scrollToAnchor\" href=\"#section10\">Implementation<\/a>\n                        <\/div>\n                    <\/div>\n\n                            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"content-area\">\n        <div class=\"what-is-groups\">\n\n                            <div class=\"single-post--meta desktop\">\n                    <div class=\"post--meta meta-bigger-space\">\n                        <a href=\"https:\/\/advisera.com\/20000academy\/author\/branimirvalentic\/\"\n                        class=\"post--meta__item author link link-blue decoration-none\">\n                            <img decoding=\"async\" class=\"author--avatar\" src=\"\/wp-content\/uploads\/blog_authors\/branimirvalentic.jpg\"\n                                alt=\"Advisera Branimir Valentic\">\n                            Branimir Valentic                        <\/a>\n                                                                        \n                    <\/div>\n\n                                            <div class=\"social-share\">\n                            <a href=\"mailto:?subject=What is ITIL\u00ae?&body= https:\/\/advisera.com\/20000academy\/what-is-itil\/\"\n                            target=\"_blank\"\n                            class=\"social-share--icon ripple\">\n                                <i class=\"icon-mail\"><\/i>\n                            <\/a>\n                            <a href=\"javascript:void(0);\" class=\"social-share--icon ripple facebook\"\n                            onclick=\"window.open('https:\/\/www.facebook.com\/sharer.php?u=https:\/\/advisera.com\/20000academy\/what-is-itil\/','popup','width=800,height=600'); return false;\"\n                            target=\"_blank\">\n                                <i class=\"icon-fb\"><\/i>\n                            <\/a>\n                            <a href=\"javascript:void(0);\"\n                            onclick=\"window.open('https:\/\/twitter.com\/intent\/tweet?text=What is ITIL\u00ae?&url=https:\/\/advisera.com\/20000academy\/what-is-itil\/','popup','width=800,height=600'); return false;\"\n                            class=\"social-share--icon ripple twitter\" target=\"_blank\">\n                                <i class=\"icon-twit\"><\/i>\n                            <\/a>\n                            <a href=\"javascript:void(0);\"\n                            target=\"_blank\"\n                            onclick=\"window.open('https:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/advisera.com\/20000academy\/what-is-itil\/&title=What is ITIL\u00ae?','popup','width=800,height=600'); return false;\"\n                            class=\"social-share--icon ripple linkedin\">\n                                <i class=\"icon-linkedin\"><\/i>\n                            <\/a>\n                            <a href=\"\/rss-feeds\/\"\n                                class=\"social-share--icon ripple rss\">\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 64 380 420\" width=\"22\" height=\"22\" aria-hidden=\"true\"><path d=\"M96 272 A144 144 0 0 1 240 416\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"64\" stroke-linecap=\"round\"\/><path d=\"M96 160 A256 256 0 0 1 352 416\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"64\" stroke-linecap=\"round\"\/><circle cx=\"96\" cy=\"416\" r=\"48\" fill=\"currentColor\"\/><\/svg>\n                            <\/a>\n                        <\/div>\n\n                <\/div>\n            \n            <h2 id=\"section1\"><strong>We know you just want someone to explain in simple, plain English: \u201cWhat is ITIL?\u201d<\/strong><\/h2>\n<p>While there are many ITIL definitions on the Internet (and many articles written), you\u2019re often left wondering what it all means.<\/p>\n<h2>Your simple introduction to the basics of ITIL<\/h2>\n<p>So, what does ITIL stand for? ITIL is the acronym for Information Technology Infrastructure Library. While this longer name is still officially in place, it is now more commonly known as just ITIL. ITIL is a globally recognized set of best practices for Information Technology Service Management (ITSM).<\/p>\n<p>The British Government created ITIL when it recognized that the ever-increasing dependence on IT required a set of standard practices. The standard is now published and owned in a joint venture between a private company, Capita, and the United Kingdom Cabinet Office, named Axelos.<\/p>\n<p>The official definition of ITIL is:<\/p>\n<p><strong><em>\u201cA set of best-practice publications for IT service management. ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them. The ITIL framework is based on a service lifecycle and consists of five stages (service strategy, service design, service transition, service operation and continual service improvement), each of which has its own supporting publication. There is also a set of complementary ITIL publications providing guidance specific to industry sectors, organization types, operating models and technology architecture.\u201d<\/em><\/strong><\/p>\n<p>But, the best way to think about ITIL is as a simple and practical framework that focuses on aligning your Information Technology (IT) services with the wider needs of your business. ITIL is about making smart improvements to your IT service management processes. And it\u2019s really practical, not simply a mass of theory (in fact, ITIL was born from practical experience and not in a university classroom). And ITIL can help your organization deliver best practice in ITSM, whatever the size of your company or the industry you\u2019re in.<\/p>\n<p>Both companies and individuals can comply with ITIL, but only individuals can become certified. The 20000Academy service is aimed at helping organizations become compliant with ITIL.<\/p>\n<p><div id=\"middle-banner\" class=\"banner-shortcode\"><\/div><script>loadMiddleBanner();<\/script><br \/>\n<div id=\"side-banner-trigger\" class=\"banner-shortcode\"><\/div><\/p>\n<h2 id=\"section2\"><strong>Getting to the heart of why ITIL is so important<\/strong><\/h2>\n<p>To understand the importance of ITIL, it\u2019s vital to understand the relationship between IT and the overall success of your organization. You rely upon IT to help you achieve your organizational goals. It affects how you operate and how you communicate \u2013 it\u2019s a fundamental element of how you do business.<\/p>\n<p>You use IT to overcome your competitors, to reach larger audiences, to become more productive and more efficient. In myriad ways, IT is vital to improving revenues, reducing costs and enhancing your reputation.<\/p>\n<p>So, it\u2019s crucial that you get the most from your IT investments \u2013 meaning IT services must be well planned, designed, managed and delivered. Without high-quality IT service management, IT projects routinely fail or go over budget. Ongoing costs become hard to manage, and you often see businesses fail before achieving any return on their investment.<\/p>\n<p>So, put simply, high-quality IT service management standards are fundamental to your success \u2013 it\u2019s not too much to say that they can make or break your organization.<\/p>\n<h2 id=\"section3\"><strong>What does ITIL actually look like?<\/strong><\/h2>\n<p>ITIL is organized into the following five stages (broadly defined here):<\/p>\n<ol>\n<li><strong>Service Strategy<\/strong>\u00a0\u2013 Aligning IT strategy to overall business goals and expectations and ensuring decisions result in measurable value to the organization.<\/li>\n<li><strong>Service Design<\/strong>\u00a0\u2013 Making sure IT services balance cost, functionality and performance and are designed to meet business objectives (ensuring they\u2019re both fit for purpose and use).<\/li>\n<li><strong>Service Transition<\/strong>\u00a0\u2013 Ensuring new, modified and retired IT services are meeting the needs of the business, and that changes are managed and controlled effectively \u2013 with change achieved rapidly, at a lower cost, while also driving increased value.<\/li>\n<li><strong>Service Operation<\/strong>\u00a0\u2013 Ensuring IT services are operated securely and reliably so as to support your business needs.<\/li>\n<li><strong>Continual Service Improvement<\/strong>\u00a0\u2013 A focus on improving the quality, efficiency and effectiveness of your IT services, while reducing costs.<\/li>\n<\/ol>\n<h2 id=\"section4\"><strong>So, what value does ITIL provide for your organization?<\/strong><\/h2>\n<p>By comparing your current processes to the globally respected ITIL standards of best practice, you gain a clear picture of how you can improve.<\/p>\n<p>With ever-increasing pressure to get more from less, you may wonder how you\u2019ll ever find the time or resources to focus on process improvement. But, it is the organizations that make this commitment that will ultimately win the competition.<\/p>\n<ol>\n<li><strong>A better, more reliable service<\/strong>\u00a0\u2013 By applying proven standards to your organization, you gain a consistency and quality to IT service delivery. Your support teams can reduce downtime and respond to incidents faster. And you\u2019re more capable of meeting standards, contractual obligations and regulatory requirements across your organization.<\/li>\n<li><strong>Improved customer satisfaction<\/strong>\u00a0\u2013 ITIL helps you focus on the needs of your customers and the overall user experience of your IT infrastructure, rather than focusing on technology issues. This leads to better internal and external customer relationships.<\/li>\n<li><strong>Everyone speaks the same language<\/strong>\u00a0\u2013 Within your organization, it\u2019s vital that everyone understand exactly what is being discussed. When you say \u201cincident,\u201d your colleagues will know you don\u2019t mean \u201cissue,\u201d \u201cproblem,\u201d or something else entirely. This ensures clarity of communication and correct priority assignment.<\/li>\n<li><strong>Financial savings<\/strong>\u00a0\u2013 Know and manage the cost of IT in order to better plan finances and reduce the cost of IT support. Become more efficient with your resources by following best practice standards and simpler processes.<\/li>\n<li><strong>Productivity enhancements<\/strong>\u00a0\u2013 Increased efficiency and effectiveness resulting from more reliable IT services. For example, reducing the frequency of incidents and your speed in dealing with them. And because everybody knows exactly who does what, there is no lost time trying to figure that out every time an issue arises.<\/li>\n<li><strong>It\u2019s proven and respected<\/strong>\u00a0\u2013 It\u2019s the premium, de facto standard for IT service management in the world. Organizations around the globe have shown how ITIL can be customized to suit their business needs. As a proven set of best practices, you can adopt process improvements with full confidence in their scalability as you grow.<\/li>\n<li><strong>Improved innovation<\/strong>\u00a0\u2013 Reduce the time it takes to implement change in your organization (this ability to innovate and adapt quickly could be crucial to your organization\u2019s long-term survival).<\/li>\n<\/ol>\n<h2 id=\"section5\"><strong>What benefits does ITIL provide to individuals?<\/strong><\/h2>\n<p><strong>Become more productive<\/strong>\u00a0\u2013 With an ITIL qualification, you can develop your skills to perform your IT role better, allowing you to help your organization improve overall productivity.<\/p>\n<p><strong>Focus on what matters<\/strong>\u00a0\u2013 With everyone in your team operating under clear roles and responsibilities, you\u2019ll spend less of your time cleaning up other issues, leaving you to get on with the important parts of your job.<\/p>\n<p><strong>Become more valued<\/strong>\u00a0\u2013 With the skills, knowledge and experience gained through ITIL qualifications, you\u2019ll become a more valued asset in your organization and more respected by senior management.<\/p>\n<p><strong>Implement ITIL more effectively<\/strong>\u00a0\u2013 When an organization has qualified ITIL practitioners, the chances of successful compliance with ITIL best practice guidelines are considerably higher.<\/p>\n<p><strong>Improve career prospects<\/strong>\u00a0\u2013 Having this premium qualification in ITSM best practice makes you a more appealing candidate in any job you apply for. Just like compliance with ITIL is a competitive differentiator for a company, so it is for an individual.<\/p>\n<p>So, how do you get ITIL?<\/p>\n<h2 id=\"section6\"><strong>What are the practical steps to gaining ITIL?<\/strong><\/h2>\n<p>It\u2019s important to realize that ITIL is not a standard. It is a framework of guidance and best practice. The standard that defines IT Service Management is ISO 20000, which is essentially underpinned by ITIL best practices (read more about\u00a0<a title=\"What is ISO 20000\" href=\"\/20000academy\/what-is-iso-20000\/\" target=\"_blank\" rel=\"noopener\">what is ISO 20000<\/a>\u00a0here).<\/p>\n<p>The basic difference between ISO 20000 and ITIL is that ISO 20000 gives you the methodology and framework to put all the pieces of the ITSM jigsaw puzzle together, while ITIL gives you the details (the best practices) on how to manage each and every IT process in your organization.<\/p>\n<p>A good way to think of it is that\u00a0<strong>ISO 20000 says what you need to do<\/strong>, while\u00a0<strong>ITIL tells you how to do it<\/strong>.<\/p>\n<p>For more information, please read our white paper: \u201c<a title=\"Download\" href=\"\/20000academy\/free-downloads\/#itil-vs-isoiec-20000-similarities-differences-process-mapping\" target=\"_blank\" rel=\"noopener\">ITIL vs ISO 20000<\/a>.\u201d<\/p>\n<p>Only individuals can get certified for ITIL, not organizations. But, organizations can gain all the benefits of ITIL by becoming compliant with its best practices.<\/p>\n<h2 id=\"section7\"><strong>So, for individuals, ITIL has five different certification levels:<\/strong><\/h2>\n<ol>\n<li>ITIL Foundation<\/li>\n<li>ITIL Intermediate Level<\/li>\n<li>ITIL Managing Across the Lifecycle (leading to the award of ITIL Expert status)<\/li>\n<li>ITIL Expert Level<\/li>\n<li>ITIL Master Qualification.<\/li>\n<\/ol>\n<p>You can gain an ITIL qualification for each of the levels, with each certificate providing you with credits toward the more advanced levels.<\/p>\n<p>You can then achieve the ITIL Master level, which requires you to prove your expertise in real-world circumstances (as opposed to passing exams).<\/p>\n<h2 id=\"section8\"><strong>How will you be assessed?<\/strong><\/h2>\n<p>At each level there is a multiple choice exam that will test your understanding of the ITIL framework. The question you probably have now is: Will it be hard work? The honest answer is yes, and no.<\/p>\n<p>Yes, the ITIL framework contains a detailed set of guidelines and best practices that will be tested. But, if you\u2019re an IT professional with some experience under your belt, you are probably already familiar with many of the principles of ITIL.<\/p>\n<p>And what\u2019s more, you can work quickly through the stages. In fact, if you\u2019re focused, the time to complete the foundation stage can be counted in days, not months. For the more advanced levels there will be a larger commitment of time, with perhaps a year required to complete the intermediate stage, for example.<\/p>\n<h2 id=\"section9\"><strong>For companies, the path to ITIL compliance is a little different<\/strong><\/h2>\n<p>There is no independent audit or assessment of your compliance with ITIL \u2013 and no official certification. But, your organization can take the steps to become ITIL compliant (and reap the many benefits of doing so). A logical, step-by-step process to achieve such compliance would look like this:<\/p>\n<ul>\n<li><strong>Create awareness<\/strong>\u00a0\u2013 These are the first steps where you\u2019ll assess whether ITIL is right for your organization. Our\u00a0<a title=\"ROI calculator\" href=\"https:\/\/advisera.com\/20000academy\/iso-20000-tools\/\" target=\"_blank\" rel=\"noopener\">Return On Investment Calculator<\/a>\u00a0will help you understand whether ITIL makes financial sense for your business.<\/li>\n<li><strong>Evaluate your options<\/strong>\u00a0\u2013 Here you might determine how much of ITIL is relevant to your organization. You can also evaluate your options for implementation; e.g., do you hire a consultant or take a do-it-yourself approach?<\/li>\n<li><strong>Prepare your project<\/strong>\u00a0\u2013 This is when you get organized and start to gather the information you need for actual implementation. Here you\u2019ll take stock of the resources you do or don\u2019t have (to better understand how easy or difficult implementation will be). Use our\u00a0resource assessment tool\u00a0to determine if you have the right skills and people in place.<\/li>\n<li><strong>Prepare management<\/strong>\u00a0\u2013 A business case for implementation and a structured, efficient approach to executing the project will need to be presented to senior management in your organization. If you are the senior management, then this stage is valuable to communicate the same information to your teams.<\/li>\n<li><strong>Begin implementation<\/strong>\u00a0\u2013 Make the necessary changes to processes in order to close the gaps identified in the earlier gap analysis; this step ensures all best practice criteria for ITIL are met.<\/li>\n<\/ul>\n<p>So, what does implementation look like?<\/p>\n<h2 id=\"section10\"><strong>What does implementation look like?<\/strong><\/h2>\n<ol>\n<li><strong>Map your current processes<\/strong>\u00a0\u2013 Each company operates in a different way. So, before making any changes, it\u2019s important to document your current processes.<\/li>\n<li><strong>Perform gap analysis<\/strong>\u00a0\u2013 Understand the gap between your current situation and what is required to meet ITIL standards. With the 20000Academy\u2019s\u00a0<a title=\"Process calculator\" href=\"https:\/\/advisera.com\/20000academy\/iso-20000-tools\/\" target=\"_blank\" rel=\"noopener\">ITIL gap analysis tool<\/a>\u00a0you can determine exactly what needs to be done.<\/li>\n<li><strong>Create a roadmap<\/strong>\u00a0\u2013 Your plan for what needs to be done when. From your earlier gap analysis you\u2019ll know which changes have the highest priority. These should be your focus in the first 6 months. And remember that you must measure progress so you can always demonstrate the value of the project.<\/li>\n<li><strong>Implement your plan<\/strong>\u00a0\u2013 Work through your action points in the priority order you have created, and make sure you define what success looks like (your unique key performance indicators). And do not neglect communication. Throughout implementation you should share progress, next steps and desired outcomes, so the whole organization remains engaged.<\/li>\n<li><strong>Review implementation<\/strong>\u00a0\u2013 Did you meet your objectives as set out in your plan? If not, why not? To ensure your organization is always improving, it\u2019s essential you check that corrective actions were successful.<\/li>\n<\/ol>\n<p>Remember: there is no rule that you have to implement the entire ITIL model in one go. You can choose to phase the required changes over time.<\/p>\n<p><em>To learn more about ITIL implementation, please visit our <a title=\"ITIL Free download\" href=\"\/20000academy\/free-downloads\/\" target=\"_blank\" rel=\"noopener\">ITIL Free download<\/a> page. You\u2019ll find a host of helpful resources.<\/em><\/p>\n<p><div id=\"custom-banner\" class=\"banner-shortcode no-bottom-border\"><\/div><\/p>\n\n\n                            <div class=\"author-resume\">\n                    <img decoding=\"async\" class=\"author--avatar\" src=\"\/wp-content\/uploads\/blog_authors\/branimirvalentic.jpg\"\n                        alt=\"Advisera Branimir Valentic\">\n                    <div class=\"author--role\">\n                        Author                    <\/div>\n                    <a href=\"https:\/\/advisera.com\/20000academy\/author\/branimirvalentic\/\" class=\"author--name\">\n                    Branimir Valentic                    <\/a>\n                    <div class=\"author--bio\">\n                        Branimir is an expert in IT service management (consultancy, training and tools), IT governance (training and consulting), project management and consultancy in IT and telecommunication. He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor and PRINCE2.                    <\/div>\n                    \n                                    <\/div>\n            \n        <\/div>\n    <\/div>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>What is ITIL\u00ae? Discover a simple ITIL definition and explanation ISO 20000 TEMPLATES FREE MATERIALS Branimir Valentic TABLE OF CONTENTS Introduction Importance of ITIL Look of ITIL Importance of ITIL Individual benefits Gaining ITIL Certification levels Way of assessment Compliance to ITIL Implementation Branimir Valentic We know you just want someone to explain in simple, &#8230;<\/p>\n","protected":false},"author":32,"featured_media":17175,"parent":0,"menu_order":16,"comment_status":"open","ping_status":"closed","template":"page-what-is-iso.php","meta":{"_acf_changed":false,"footnotes":""},"toolkit-document-types":[],"class_list":["post-5038","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages\/5038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/comments?post=5038"}],"version-history":[{"count":3,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages\/5038\/revisions"}],"predecessor-version":[{"id":18612,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/pages\/5038\/revisions\/18612"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/media\/17175"}],"wp:attachment":[{"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/media?parent=5038"}],"wp:term":[{"taxonomy":"toolkit-document-types","embeddable":true,"href":"https:\/\/advisera.com\/20000academy\/wp-json\/wp\/v2\/toolkit-document-types?post=5038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}