{"id":4418,"date":"2015-04-28T18:45:37","date_gmt":"2015-04-28T18:45:37","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/blog\/2015\/04\/28\/mini-case-studies-of-lessons-learned-in-service-operation-applied-to-the-rest-of-the-lifecycle\/"},"modified":"2025-06-14T08:13:29","modified_gmt":"2025-06-14T08:13:29","slug":"mini-case-studies-of-lessons-learned-in-service-operation-applied-to-the-rest-of-the-lifecycle","status":"publish","type":"post","link":"https:\/\/advisera.com\/20000academy\/blog\/2015\/04\/28\/mini-case-studies-of-lessons-learned-in-service-operation-applied-to-the-rest-of-the-lifecycle\/","title":{"rendered":"ITIL mini case studies: Applying lessons learned to increase quality of a service"},"content":{"rendered":"

Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL<\/a>). But, there is something even better. Any guesses?\u00a0 It\u2019s when you use your experience from Service Operation and apply it to the other (previous) phases of the lifecycle. In addition to Service Operation, processes and respective activities in the Service Transition phase of the service lifecycle can additionally increase the experience factor. Why is that?<\/p>\n

For an introduction, read the article Early Life Support \u2013 Live environment introduction made easy<\/a>. This article explain that once your service is operational, or in the live environment \u2013 you should use accumulated know-how in the transition phase of the service lifecycle. Don\u2019t let it go (or, from an operational point of view, disappear) \u2013 instead, use it to be more efficient and productive, and to stay one step ahead of your users. Yes, there are many smart guys on their \u201cside\u201d who can become familiar with your service faster than you do. After all, they use the service on a daily basis and their knowledge grows quickly. Service Transition<\/a>\u00a0(particularly Release and Deployment Management process<\/a>) will show you everything they learned during build, test<\/a>, release, and deploy activities. And that is usually a lot.
\n

<\/div>