{"id":4650,"date":"2013-07-31T00:17:21","date_gmt":"2013-07-31T00:17:21","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/blog\/2013\/07\/31\/design-coordination-process-creating-solid-foundation\/"},"modified":"2025-05-27T15:37:03","modified_gmt":"2025-05-27T15:37:03","slug":"design-coordination-process-creating-solid-foundation","status":"publish","type":"post","link":"https:\/\/advisera.com\/20000academy\/blog\/2013\/07\/31\/design-coordination-process-creating-solid-foundation\/","title":{"rendered":"Design coordination process \u2013 creating a solid foundation"},"content":{"rendered":"

So, you are an (IT- architecture, services or application) designer looking at ITIL<\/a> and wondering to yourself: \u201cWhat\u2019s in it for me?\u201d (Other than that one part of the lifecycle designated to service design\u2026 and the many processes inside it\u2026) Actually, there are a lot of useful things to read and use.<\/p>\n

Importance<\/h2>\n

As service<\/a> develops throughout the lifecycle, the importance of good service design shows up as one of the moments in a service\u2019s lifecycle that could save a lot of effort (read: money) if done well. Why? Simple, as the later the failure is discovered \u2013 the more costly it becomes to fix it, i.e., make it right. Service Design is a stage in the service lifecycle that creates the healthy body of a service. Mistakes made here will be complex and expensive to correct. Therefore, all processes in Service Design must be considered very carefully. Here we get to another issue \u2013 how to ensure that Service Design and its processes perform as well as possible. Design coordination is the answer.<\/p>\n

What does it do?<\/h2>\n

Design coordination spans across all activities and processes of service design and ensures their effectiveness and efficiency. Activities of the design coordination process start early \u2013 by determining business requirements<\/a>, and ensuring that they are clear. Later, design coordination ensures the design, review of design and production of the Service Design Package<\/a> (SDP \u2013 a document or set of documents that defines all aspects of IT service and its requirements throughout its lifecycle). SDP is the delivery of service design into the service transition stage of service lifecycle. Quality of that document(s) is crucial, because all further activities build on that document.<\/p>\n

I saw many organizations with excellent service operation as well as service design. But \u2013 nothing in between. That means that know-how gathered in real life is not implemented in the design of new or changed serviced \u2013 in other words, it gets lost. The design coordination process can fill the gap. I think it\u2019s realistic to imagine an organization, with all that experience, to transfuse it into a newly developed service.
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