{"id":5868,"date":"2016-05-03T14:52:52","date_gmt":"2016-05-03T14:52:52","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=5868"},"modified":"2026-03-02T19:28:32","modified_gmt":"2026-03-02T19:28:32","slug":"what-should-be-on-the-sms-management-review-agenda-according-to-iso-20000","status":"publish","type":"post","link":"https:\/\/advisera.com\/20000academy\/blog\/2016\/05\/03\/what-should-be-on-the-sms-management-review-agenda-according-to-iso-20000\/","title":{"rendered":"What should be on the SMS management review agenda according to ISO 20000?"},"content":{"rendered":"

There are a lot of people interested in the Service Management System (SMS) based on ISO 20000<\/a>. But, there are also a lot of people who don\u2019t like meetings. I understand them, but there is one meeting (required by ISO 20000-1, SMS requirements) that connects those two groups and their top management \u2013 it\u2019s a management review meeting. I will say that, although it is mandatory, it\u2019s not \u201cjust another meeting\u201d that needs to be held.<\/p>\n

I have to emphasize that the standard itself regulates quite well the content of the meeting. Meaning, you will find many direct inputs as standard requirements, so there will be no doubt as to whether some item is needed on the agenda or not. And, if you are involved in the meeting organization \u2013 that will make your life easier.<\/p>\n

What are the inputs?<\/strong><\/h2>\n

ISO 20000 contains quite an extensive list of mandatory inputs (one of the \u201cshall\u201d statements) \u2013 consider it as a help while preparing the meeting. So, the requirements are:
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