{"id":6703,"date":"2016-11-15T20:25:21","date_gmt":"2016-11-15T20:25:21","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/20000academy\/?p=6703"},"modified":"2024-12-27T17:14:57","modified_gmt":"2024-12-27T17:14:57","slug":"how-to-use-the-itil-csi-approach-to-improve-your-services","status":"publish","type":"post","link":"https:\/\/advisera.com\/20000academy\/blog\/2016\/11\/15\/how-to-use-the-itil-csi-approach-to-improve-your-services\/","title":{"rendered":"How to use the ITIL CSI approach to improve your services"},"content":{"rendered":"

Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and start an improvement initiative. Secondly, once you have the improvement defined, it\u2019s important that there is a process in place that will implement that initiative \u2013 a managed process. In such way, everyone involved in the company\u2019s IT Service Management (ITSM) will know: \u201cGreat, when I start an improvement initiative there is someone to take care of it and do something.\u201d<\/p>\n

ITIL<\/a>\u00a0emphasizes improvement throughout all processes and the service lifecycle. Let\u2019s see what the characteristics are of the improvement implementation. Read the article ITIL Continual Service Improvement \u2013 don\u2019t lose the momentum<\/a> to get more knowledge about CSI.<\/p>\n

The CSI approach<\/h3>\n

Starting an improvement initiative just to finish it as another task is wrong. Maybe it doesn\u2019t necessarily look that way, but an improvement initiative affects all of a company\u2019s levels \u2013 from strategic down to the individual level.\u00a0 Based on that fact, it\u2019s logical that a managed approach is needed to implement improvement initiative(s). The CSI approach does exactly that \u2013 it provides a managed way to handle improvement initiatives for all interested parties and the company itself, as well as teams or individuals.<\/p>\n

Let\u2019s see what the steps in the CSI<\/a>\u00a0approach are.<\/p>\n

\"csi_approach\"Figure: CSI approach<\/em><\/span><\/p>\n

What is the vision?<\/strong>\u00a0\u2013 Some smaller companies don\u2019t invest many resources in developing and maintaining their mission and vision statements. But, I\u2019m sure that the management or the owner of the company has them. The vision is your guiding line, a goal you want your organization to achieve in the long run. Although creating a vision statement can sound like a fancy bureaucratic activity, it\u2019s important to have one.<\/p>\n

You need to know where your organization is going; i.e., it must be clear to everyone in your company how they contribute to the company\u2019s success. In practice, this means that before the real work on an improvement initiative starts, it must be clear why you are doing this, who is involved, and how to get everyone involved \u201con board.\u201d
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