The benefits of ISO 9001 implementation in the call center industry
John Nolan
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether...
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the...
Using Competence, Training and Awareness to Replace Documentation in your QMS
Mark Hammar
Have you wondered how to reduce the amount of documentation in your Quality Management System, while making sure that key...
Have you wondered how to reduce the amount of documentation in your Quality Management System, while making sure that key information is still maintained? Fortunately, Section 6.2.2 of ISO9001:2008 gives you this flexibility and identifies...
