How to measure the cost of quality in line with ISO 9001 principles
If your organization has a functional QMS (Quality Management System), whether certified against the ISO 9001:2015 standard or not, you...
If your organization has a functional QMS (Quality Management System), whether certified against the ISO 9001:2015 standard or not, you probably have several KPIs (key performance indicators) that help you understand how you are performing...
How to achieve organizational excellence with ISO 9001: A case study
Business leaders are on a continual quest to maximize profits and customer satisfaction. Unfortunately, many see quality management as an...
Business leaders are on a continual quest to maximize profits and customer satisfaction. Unfortunately, many see quality management as an overhead expense. If quality professionals are to be more proactive in organizational success, as suggested...
Bridging the communications gap with management in the context of ISO 9001
For most organizations, from the first mention of implementing a formal management system, a barrier arises between the quality professionals...
For most organizations, from the first mention of implementing a formal management system, a barrier arises between the quality professionals and senior management. If creating a certified management system is for the purpose of meeting...
Understanding outsourcing according to ISO 9001: A case study
Historically, outsourcing is one of the most misunderstood concepts in QMS implementation and operation. Prior to ISO 9001:2015, the requirement...
Historically, outsourcing is one of the most misunderstood concepts in QMS implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in 4.1 (find more information in...
Practical tips for measuring your QMS according to ISO 9001:2015 clause 9.1
Most companies who have a QMS (Quality Management System) certified according to ISO 9004 or ISO 9001:2015 are accustomed to...
Most companies who have a QMS (Quality Management System) certified according to ISO 9004 or ISO 9001:2015 are accustomed to performing against set objectives and KPIs (key performance indicators), and also demonstrating continual improvement, which...