{"id":1310,"date":"2014-12-02T22:04:03","date_gmt":"2014-12-02T22:04:03","guid":{"rendered":"https:\/\/multiacademstg.wpengine.com\/9001academy\/blog\/2014\/12\/02\/iso-9001-can-help-build-business-relationships\/"},"modified":"2025-10-08T08:28:18","modified_gmt":"2025-10-08T08:28:18","slug":"iso-9001-can-help-build-business-relationships","status":"publish","type":"post","link":"https:\/\/advisera.com\/9001academy\/blog\/2014\/12\/02\/iso-9001-can-help-build-business-relationships\/","title":{"rendered":"How ISO 9001 can help you build business relationships"},"content":{"rendered":"

Have you ever wondered whether all the work that goes into ISO 9001<\/a> accreditation is justified in terms of the rewards and benefits it brings?<\/p>\n

In a previous job, I worked for a company that supplied electronic hardware to several manufacturers, amongst them IBM. Part of my role was responding to issues and incidents in the field, hopefully preventing reoccurrence or further spread of fail conditions throughout the customer base. As such, I had to define how to establish an ISO 9001 compliant process to achieve this (see also: Six Key Benefits of ISO 9001 Implementation<\/a>, but also my team and I frequently had to react to major incidents that had developed at short notice, and provide a fix. The other issue that had to be dealt with was reporting in to multiple stakeholders, in different countries, with different languages and cultures\u2026<\/p>\n

Using ISO 9001 to establish a common language<\/h2>\n

In these situations I was not only trying to find a solution for a major client, but attempting to communicate and report back to people in around four different countries, who probably held different expectations. I also needed to establish trust with these stakeholders, and to establish their confidence in me, my team, and my company. I thought long and hard about how to achieve this, and decided that by using a formal corrective action procedure and communicating the whole issue in the terminology of a customer complaint, the stakeholders who had ISO 9001 experience would recognize this language. I suggested at the first daily conference call \u2013 with me in Budapest and stakeholders in the UK, Taiwan, China, and the USA \u2013 that I would produce a proposal within the next 24 hours to try and improve the situation, given four different sets of people seemed to want to achieve four different things.
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