Smart ISO solutions

Top 5 ISO implementation issues you can solve with online tools

I am pretty much sure that every project comes with its own set of issues. An ISO implementation project has additional details, people, and deliverables involved, so the complexities that the project manager should deal with could be even worse. In this article, I will list the top five issues tied to implementing an ISO project, and then show you how to leverage online technology to overcome them. The 5 biggest ISO implementation issues We communicate with many customers dealing…

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How to enable teamwork for developing ISO policies and procedures using an online tool

Congratulations! You finally got the management buy-in and conducted a gap analysis. The next step is to pick the right team to help you develop the right policies and procedures to align with your ISO standard. Up to this point you managed to stay on top of the ISO implementation project, as you were a one-man team. However, when you look at the amount of work ahead, the piles of documentation, and the numerous tasks, meetings, and discussions tied to…

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How to establish a corrective actions process using an online tool

Corrective actions (CAs) are one of the most powerful tools at our disposal for striving towards improvement in any management system. The better the tool is, the more effect it will bring. But, in the real world, CAs are often neglected and many companies avoid recording nonconformities just because they don’t want to deal with corrective actions afterwards. The reason for this notion is the conventional approach to the process of CA, which often leads to just a formal documenting…

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How to use an online tool for managing tasks, files, and communication for ISO implementation projects

Managing any ISO project can be tricky. Nearly all ISO projects are heavily under resourced and approved quite late, and therefore burdened by impossible deadlines. The project manager usually doesn’t understand the complexities of the project itself, so there is a steep learning curve before he can even start delivering results. On top of that, there is a huge amount of rules, documentation, tasks, and communication that must be handled throughout the project, which can be really challenging, as these…

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How to improve handling of customer complaints using an online tool

There is no single company in the world that enjoys receiving complaints either regarding its products or services, or regarding its employees. But, complaints do happen, and as the customers get more and more aware of their rights and the marketing impact that the complaint might have if published on social media, these companies work harder to avoid complaints while also trying to learn from them. Handling complaints and recovering customer confidence in your company has two main phases: one…

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How to manage your ISO implementation through project management software

Managing an ISO project without any guidance is like putting together a big jigsaw puzzle with a thousand pieces, but without the big picture in front of you. You will waste a lot of time you usually don’t have, trying to find and fit the right pieces together and as a fact – delays will happen. What you really need in this situation is a guide. Traditionally, you would hire a consultant to help you by paving the way before…

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How the private folder enables confidentiality in a DMS

Managing ISO documentation in the Cloud has been adopted by organizations looking for an efficient way to connect relevant people from different offices and help them address all the document management challenges one ISO project can set before them. One of those challenges relates to the confidentiality of the documents your team is working on. Working on ISO documentation requires a different level of access and permissions throughout the ISO implementation project. Some documents might be available for all, but…

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How the Task Reviewer feature enables control over the execution of all tasks in your ISO project

Let’s presume that you have done everything right from the start with your ISO implementation project. You have explained the importance and the benefits of having an ISO certification, effectively gained the support of top management, and chosen a service provider to assist you in setting all this up. You have your team behind you, ISO gibberish suddenly starts to make some sense, and you are ready to start doing stuff. No matter the way you are doing that, offline…

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Streamline your document management process by setting up document workflow

It’s no secret that compliance with ISO 9001, ISO 14001, ISO 27001, and other ISO standards comes with its own set of challenges. Huge sets of rules, followed by multiple documents you need to develop and manage are enough to intimidate anyone. Staying on top of the documentation can be difficult, especially if the whole team is involved with other parallel assignments and no clear direction. This often results in poor coordination while handling the documents, time lost, and a…

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What kind of online tool to use for nonconformities in ISO management standards

Once you start implementing ISO 9001, ISO 14001, ISO 27001, or any other ISO management standard, you very soon realize these two facts: (1) no matter how hard you try, there will always be some mistakes in your system; and (2) ISO standards require you to record those mistakes in a formal way – i.e., as nonconformities. So, what exactly do ISO standards require for recording nonconformities, and why is this important? What are nonconformities? First of all, what does…

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