Smart ISO solutions

How to use online software to accomplish efficient ISO implementation

There are many reasons for a company to implement a management system according to ISO 27001, ISO 9001, ISO 14001, or any other standard. Finding efficiency in the processes is one of the main motives that drive companies towards implementation. This pursuit of efficiency can provide large benefits for an organization, as this will advance improvements and make processes easier, faster, and less expensive. So, while you work towards efficiency throughout your system, you will want to ensure that the…

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Case study: How to solve nonconformities using online ISO compliance software

Even at the best of times it can be a problem to track the actions needed to address nonconformities, and the subsequent corrective actions. This can be especially difficult when the people involved are not located at the same facility. One way to address this need is to use an online ISO tool to track these actions and ensure that they are completed in a timely manner. This case study, through a process of nonconformance in the design process, will…

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How to Track and Manage Environmental Incidents using ISO 14001 Online Tools

Tracking and managing environmental incidents is one of the most important tasks in your Environmental Management System (EMS). It is so important because it directly impacts your ability to control and reduce your negative environmental impact during an emergency situation. Having a quick and easy process to track and manage these incidents can be the difference between a rapid response and a large environmental impact. Environmental incidents: What are the challenges? In order to best manage your environmental incidents, it…

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How online software helps gain employee buy-in when implementing ISO 9001/ISO 27001/ISO 14001

Getting employee buy-in for implementing any management system can be difficult; in general, people don’t like change in their workplace. This quickly becomes apparent if you are trying to implement a quality management system using ISO 9001:2015, an environmental management system using ISO 14001:2015, or an information security management system using ISO 27001:2013. So, if you want to successfully make changes in how your employees work, it helps to understand what can cause poor employee buy-in, and to consider tools…

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How to ensure engagement in ISO project implementation using online software

Keeping people engaged during an ISO implementation project can be hard – especially if the whole team is involved with other parallel assignments and lacks clear direction. It is on the project manager alone to keep them engaged, provide direction, and balance other known ISO implementation challenges at the same time: lack of understanding of the project steps, managing a huge set of rules, documentation, tasks, and communication, along with steering management decisions. Often, this balance is impossible to keep, so…

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How to improve handling of customer complaints using an online tool

There is no single company in the world that enjoys receiving complaints either regarding its products or services, or regarding its employees. But, complaints do happen, and as the customers get more and more aware of their rights and the marketing impact that the complaint might have if published on social media, these companies work harder to avoid complaints while also trying to learn from them. Handling complaints and recovering customer confidence in your company has two main phases: one…

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