Adding related corrective actions to a customer complaint

How to add corrective actions to customer complaints on your Conformio account

Step 1 ‑ Accessing Customer complaints module from the top menu

Please access the Customer complaints module from the top menu option ‑ “Incidents ‑ Complaints.”

Adding related corrective actions to a customer complaint - Support Center
Accessing Customer complaints from the top menu on Conformio.

Step 2 ‑ Selecting an existing, or creating a new corrective action from the drop-down

Select the customer complaint you want to update. From the customer complaint form, you can access  an existing corrective action or create a new one from the drop-down menu.

Adding related corrective actions to a customer complaint - Support Center
Selecting existing or creating new corrective action from the drop-down on Conformio.

Step 3 ‑ Filling out new, related corrective action form

After you apply the “Create new” action, a form will open on which you should specify the corrective action’s title, status, assignee, cause of nonconformity, reviewer, and additional information. Make sure you click “Save” to record the new corrective action and refresh the page to display it on the related corrective action drop-down list.

Adding related corrective actions to a customer complaint - Support Center
Filling out new, related corrective action form on Conformio.
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