Filling in customer complaint details

How to fill out the customer complaint form on your Conformio account

Step 1 – Accessing Customer complaints from the top menu

Please access the Customer complaints module from the top menu option – “Incidents – Complaints.”

Filling in customer complaint details - Support Center
Accessing Customer complaints from the top menu on Conformio.

Step 2 – Filling out customer complaint title, status, date, reporter, and description

Select the customer complaint you want to update. From the customer complaint form, you can specify the customer complaint’s title, status, date, reporter, and description.

Filling in customer complaint details - Support Center
Filling out customer complaint title, status, date, reporter, and description on Conformio.

Step 3 – Filling out related customer, assignee, classification, and related corrective actions

From the same customer complaint form you can further specify related customer, assignee, classification, and related corrective actions.

Filling in customer complaint details - Support Center
Filling out related customer, assignee, classification, and related corrective actions on Conformio.
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