How will I receive the book?

As soon as the transaction is processed, you’ll receive the download link for the eBook via email. You will be able to download all three formats (PDF, MOBI and ePub) so you can use the one that suits you best.



  • Advisera is Exemplar Global Certified TPECS Provider for the IS, QM, EM, TL and AU Competency Units.

  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.