Starting a discussion on a customer complaint

How to start a discussion on a customer complaint on your Conformio account

Step 1 – Accessing Customer complaints module from the top menu

Please access the Customer complaints module from the top menu option – “Incidents – Complaints.”

Starting a discussion on a customer complaint - Support Center
Accessing Customer complaints from the top menu on Conformio.

Step 2 – Starting a discussion via the ‘Create message’ option

Select the customer complaint you want to discuss. From the customer complaint form, you can start a discussion by using the “Create message” option. You can mention users with the @ sign and add attachments directly from the message form. Message replies trigger email and My Discussions notifications to the users involved in the discussion.

Starting a discussion on a customer complaint - Support Center
Starting a discussion via “Create message” option on Conformio.
CONTACT US

OUR PARTNERS


  • Advisera is Exemplar Global Certified TPECS Provider for the IS, QM, EM, TL and AU Competency Units.

  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.