Starting a discussion on a customer complaint

How to start a discussion on a customer complaint on your Conformio account

Step 1 – Accessing Customer complaints module from the top menu

Please access the Customer complaints module from the top menu option – “Incidents – Complaints.”

Starting a discussion on a customer complaint - Support Center
Accessing Customer complaints from the top menu on Conformio.

Step 2 – Starting a discussion via the ‘Create message’ option

Select the customer complaint you want to discuss. From the customer complaint form, you can start a discussion by using the “Create message” option. You can mention users with the @ sign and add attachments directly from the message form. Message replies trigger email and My Discussions notifications to the users involved in the discussion.

Starting a discussion on a customer complaint - Support Center
Starting a discussion via “Create message” option on Conformio.
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