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Weitere Informationen und Unterstützung in unserer ISO 20000 & ITIL Blog

Identifying context of the organization according to ISO 20000

The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By being clear about what internal and external issues are relevant, the company builds a solid foundation for achieving the goals and outcomes of the Service Management System (SMS). Why is this clause important for the ...Read more

12 steps in the transition from ISO 20000 2011 to 2018 revision

Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous version. The new version of ISO 20000:2018 adopts the HLS (High Level Structure). This structure is now common to all new ISO standards, thus enabling better interaction between other integrated management systems. Nevertheless, the changes ...Read more

List of mandatory documents required by ISO 20000-1 (2018 revision)

The revision of ISO/IEC 20000-1, published September 2018, now aligns with the high-level structure used for most management system standards like ISO/IEC 27001, ISO 22301, ISO 9001, etc. Thus, it suffices to say that there would be alterations to the structure and presentation of the required documents and records. One might ask, are there many ...Read more

COBIT, ITIL and ISO 20000 – The main differences

An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its business: ITIL, COBIT, or ISO 20000? There are parameters like the nature of the business (IT or non-IT), size, complexity of the organization, resources, IT usage, etc. This article explains, compares, and depicts major features ...Read more

Overview of ISO 20000:2018 structure and requirements

The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework on how to effectively manage a SMS. In September 2018, ISO 20000-1:2018 (Service Management System Requirements) and ISO 20000-10:2018 (Concepts and ...Read more

ITIL 3 vs. ITIL 4 – What has changed and what is new?

ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a major part of modern business strategy, and digital transformation has introduced new business models that have pushed the need for ITSM to respond to rapid change. An effective IT Service Management framework that addresses these ...Read more