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ISO 20000 and ITIL Newsletter

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Detailed guidance with our ITIL and ISO 20000 Blog

How to perform ISO 20000 training and awareness

Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s (free) judgement. ISO 20000 is not an exception – there is a direct requirement related to personnel (involved in the SMS – Service Management System) competence. Further on, skilled personnel ...Read more

How to become an ITIL consultant

Being a consultant sounds quite fancy, doesn’t it? I have to admit, it does, but on the other side – I have to tell you that real life looks much different. ITIL covers a wide area in the life of an IT service, and so do the consultant’s activities. A career ...Read more

How much does the ITIL/ISO 20000 implementation cost?

How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to the implementation – particularly for your management. But, it’s also the most unpleasant one. Why is that so? It’s because the answer to that question is one in which no ...Read more

What resources are needed to maintain your ISO 20000-based SMS?

Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually, a good idea can be an important distinguishing factor for a successful implementation. But, experience has shown that an idea is not enough – resources are needed to make any ...Read more

SMS Policy – How to create it according to ISO 20000

Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s favorite topics. Sure, management of the IT organization is deeply involved in the above-mentioned topics, but everyone else… well, try to talk to the operating personnel (who make up the ...Read more

Improvements in ISO 20000 vs. CSI in ITIL

Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already improved? Most probably – many of them. Working on improvements continually? You are right – ...Read more
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