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Tips and tricks for ITSM implementation

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Tips and tricks for using the ITIL standard change mechanism

Every now and then, there is a need to make an easy, minor change. For instance, most people (be it a user, or someone from the IT Service Management (ITSM) team) don’t consider resetting a password to be a – change. But, according to ITIL – it is. To dive deeper, ...Read more

What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?

Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while some mistakes are hardly explainable. That puts greater significance on the efficiency of the Change ...Read more

What is an ITIL/ISO 20000 Release and Deployment Plan?

Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT services we use today are rising in complexity. Once we start using them, it’s hard ...Read more

How to make your investment in ISO 20000/ITIL profitable

It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT is put under a microscope, and everyone expects to see a return on this investment. ITIL and/or ISO 20000 implementation is not an excuse. Quite the contrary, when you present your ...Read more

IT Service Continuity Plan – Why do you need it?

Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the planning period (usually for the next 1-3 years), human resources, assets, projects, income … But, I rarely found that those same organizations planned the continuity of their IT services. Even ...Read more

How personal certificates can help your company’s IT Service Management

Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes a (significant) difference. I have seen, many times, companies that struggle with personal certificates for their people (or candidates for the job). Is it necessary to have that certificate? And ...Read more
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