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Overview of ISO 20000:2018 structure and requirements

The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework on how to effectively manage a SMS. In September 2018, ISO 20000-1:2018 (Service Management System Requirements) ...Read more

ITIL 3 vs. ITIL 4 – What has changed and what is new?

ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a major part of modern business strategy, and digital transformation has introduced new business models that have pushed the need for ITSM to respond to rapid change. An effective IT Service ...Read more

How Skills Framework for Information Age (SFIA) helps ITIL implementation

These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which was recently revised. In this article, learn why and how to use SFIA and ITIL 4 to get the best from your digital service business. What are ITIL 4 and ...Read more

Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed

A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it was the last ISO standard to be aligned with Annex SL (the same structure that ...Read more

Similarities and differences between ISO 27001 and ISO 20000

When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common and, if you have implemented one of them, the other one will be much easier. But, when ...Read more

How to prepare for an ISO 20000 internal audit

An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the IT services it delivers – are set up, managed, and improved. But, after spending months ...Read more

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