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Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed

A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it was the last ISO standard to be aligned with Annex SL (the same structure that ...Read more

Similarities and differences between ISO 27001 and ISO 20000

When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common and, if you have implemented one of them, the other one will be much easier. But, when ...Read more

How to prepare for an ISO 20000 internal audit

An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the IT services it delivers – are set up, managed, and improved. But, after spending months ...Read more

What is the Information Security Policy according to ITIL/ISO 20000?

After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my hands was – a miss. It was more like a small book. That document (I wouldn’t even call it a “policy”) contained all that was relevant for information security management. ...Read more

Corrective and Preventive Actions in ISO 20000 – What they are and how to use them

Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end of your activities? SMS (including all processes) will be monitored and you will notice that some parts of the SMS can be improved, or that others don’t fulfill their purpose ...Read more

4 Crucial Techniques for Convincing your top Management to Implement ISO 20000

ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001, international standard for quality management). That doesn’t mean, however, that it’s not worth implementing. On the contrary, companies active in IT Service Management (ITSM) have many reasons to implement a ...Read more

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