Incident Register

Manage incidents in the Incident Register

The Incident Register is located in the list of Registers and Modules in the left navigation pane of your Conformio account.

Incident Register - Support Center
Figure 1. Access Incident Register

All incidents and security events are recorded in the Incident Register. Here you can manage all incidents that occur in your company.

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Figure 2. Overview of Incident Register

To add an incident, click on the “Add New” button in the upper right corner. A form will open, in which you can fill in the incident details.

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Figure 3. Add an incident

Fill out the details of the incident. Help text and tooltips in the left sidebar will lead you through filling in the incident details.

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Figure 4. Fill out the details of the incident with help from Conformio on every step

For each incident, you can assign a responsible person and define tasks for correction and corrective actions. They will help you in managing and resolving the incident you encountered.

In the Responsibilities section, you define the classification of the incident, who needs to be notified of this incident, and its progress toward resolution, as well as the assignee for the incident itself.

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Figure 5. Managing responsibilities for the incident

When you submit the responsibility details, the tasks are sent to the defined persons, and sections for correction and corrective actions are opened.

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Figure 6. Sections for corrections and corrective actions are opened after defining responsibilities for the incident

You can add and edit tasks necessary for resolving the incident, as well as corrective actions. This can be done from the incident itself. Just click on the “New Task” or “New Corrective Action” buttons and the form will pop up.

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Figure 7. Add new task

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Figure 8. Add new corrective action

When these tasks and corrective actions are added and completed by the assignees, the Wrap Up section of the incident will open.

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Figure 9. Completing the tasks and corrective actions lead to wrapping up the incident

Just click on the “Wrap Up Incident” in the bottom right corner of the incident. This will open the details you need to fill out, or just review, so you can check if everything is OK to proceed with resolving the incident.

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Figure 10. Wrap up details of the incident

Once everything is completed, you can resolve the incident.

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Figure 11. Resolving the incident

The Incident Register also has an option of periodic review. The person defined in the Properties tab will automatically get the task to start the periodic review of incidents.

You are also notified by Conformio when to perform the periodic review for all registers and modules, and the results are visible in the Dashboards as well as in the Management Review module in Conformio.

If you need assistance, don’t hesitate to contact us at: support@advisera.com

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