The Specifics of Implementing ISO 9001 in Healthcare Organizations

During the exercise, you will use a SWOT analysis to identify relevant internal and external issues of the context of the organization.

You will be asked to develop a list of interested parties that may the processes of the QMS, and list their needs and expectations.

Based on the information presented in the case study, you will need to define the scope of the QMS, and determine which processes, services, products, and organizational units will be included in the scope.

You will be provided a process map template, which you will use to design the process map considering the scope you have defined in the previous exercise.

During the exercise, you will need to define the risks associated to the processes defined in the previous exercise and conduct a quantitative assessment of the risks.

During the exercise, you will need to define the Key Performance Indicators (KPIs) for each objective defined in the scope, the measuring frequency, and the monitoring record.