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ISO 9001:2015 process vs. procedure – Some practical examples

In a Quality Management System (QMS) there is a distinct difference between what is meant by a process and what is meant by a procedure, and confusing these two concepts can become a problem during your implementation of ISO 9001. In a previous article, Watch Your Language! Don’t confuse processes with …

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Watch Your Language! Don’t confuse processes with procedures

Many industries use industry lingo or jargon to communicate within the industry. It could be jargon used as short-hand to convey a variety of work-related information, or it could be a more technical language based on established industry vocabulary. In any case, it’s a common language understood by those who …

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Deciding Which Procedures to Document in QMS

If you are implementing a Quality Management System, you may struggle with the decision of what needs to be written down, and this is common. While only six documented procedures are required (see List of mandatory documents for ISO 9001), any remaining procedure documentation is at the discretion of the company …

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