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Who are the experts behind 20000Academy?

20000Academy is one of the Academies of Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 13485, ISO 14001, ISO 45001, IATF 16949, ISO/IEC 17025, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation developed by the leading experts.

Our best-in-class products and services have been successfully utilized in 100+ countries around the world, led by our top-shelf customer support.

Meet the team

Branimir Valentic
Lead ITIL/ISO 20000 Expert,

Branimir is an IT governance and ITIL and ISO 20000 expert. He has deep and practical experience in ITIL & ISO 20000 implementation.

Branimir is an expert in IT service management (consultancy, training and tools), IT governance (training and consulting), project management and consultancy in IT and telecommunication. He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor and PRINCE2.

Antonio Jose Segovia
ITIL/ISO 20000 Expert for
Latin America and Spain

Antonio Jose Segovia is a IT Engineer, a Technical Engineer in Computer Systems, and has many professional certifications in the technology sector (some of these are Fortigate, Allot, and Infoblox). He is also a Lead Auditor qualified by BUREAU VERITAS in ISO 27001, ISO 20000, ISO 22301, ISO 27018, and UNE 71506, as well as an expert in information security, an ethical hacker, and a university professor in an online Master of Information Security program. Previously, he was also a Chief Auditor qualified by AENOR and AENOR INTERNACIONAL in ISO 27001.

With more than 10 years of experience in the ICT sector as an auditor, he has visited companies of all kinds in Spain, Portugal, Italy, the United Kingdom, Chile, Peru, and Costa Rica.

As a consultant, he has experience in ISO 27001, ISO 20000, ISO 22301, and ISO 15504/12207, working on projects for clients in Spain, Colombia, the United States, and the United Kingdom.

He has also participated in systems projects as a technical expert, configuring firewalls, IDSs, IPSs, bandwidth managers, database servers, mail servers, access control, data center management, backups, management of VPNs, etc.

In addition, he is a SCRUM Master, and currently develops applications for the iPhone.

Dejan Kosutic
CEO, Advisera

Dejan is the head of our company, leading a range of websites that specialize in helping IT and security professionals understand and implement standards.

With an MBA from Henley Management College and experience at the senior level in banking, insurance and investment funds, Dejan is an expert in information security and business continuity standards (ISO 27001 and ISO 22301). He is the author of many leading documentation toolkits and e-learning tools for these standards. A Certified Management Consultant, ISO/IEC Lead Auditor for Information Security Management Systems, Associate Business Continuity Professional and ISO 9001 Lead Auditor, Dejan has an excellent overview of ISO standards.


Drago Topalovic
Drago has been an ITIL Expert in IT Service Management since 2002. As an IT business consultant, he has implemented flagship service desk products and processes in large organizations. He also has experience in implementing ITIL processes, ISO 9001 and ISO/IEC 20000 (and supporting ISO/IEC 27001 implementation.

Neven Zitek
Neven has 14 years of experience in the IT and telecom industry as Networks & E.Comm Manager, Solution Architect, Service Designer, Outsourcing expert, and CIO. He is also experienced in ITIL process design and implementation, consulting, project management, and IT Governance.

The best route to ITIL and ISO 20000

Find everything needed for your ITIL and ISO 20000 implementation in one complete toolkit. Your implementation project can be quick and simple, and there’s no need to hire an expensive consultant.


  • Created by the experts – Our document templates were developed by leading experts in ITIL and ISO 20000.
  • Individualized support – We aren’t only a website – we give you live guidance and support from real industry experts.
  • One-stop shop – 20000Academy has everything you need for your ITIL and ISO 20000 implementation.
  • 90% cost savings – Our unique package of products and services only costs 10% of what the average ITIL and ISO 20000 consultant costs, with the highest quality available. Our customers save big money with 20000Academy.

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Contact Us

Contact us today for expert advice on ITIL and ISO 20000 implementation.

Toll-Free (U.S. and Canada): 1-888-553-2256




More about our company

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Get in touch:
Email: [email protected]
Phone: 1-888-553-2256
Toll-Free (U.S. and Canada): 1-888-553-2256
Toll-Free (United Kingdom): 0800 808 5485


Important note: Our documentation and other materials, as well as the domain, are not associated with either ISO (International Organization for Standardization), nor ITIL® (registered trademark of the Cabinet Office).



  • Advisera is Exemplar Global Certified TPECS Provider for the IS, QM, EM, TL and AU Competency Units.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.