Which roles do you need for ITIL Service Operation?
Branimir Valentic
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers. You...
ITIL Event Management – Entry point of Service Operation
Neven Zitek
How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively...
How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively relies on end-users reporting issues to the Service Desk, you may want to learn more...
ITIL – Implementing Knowledge Management
When I read Branimir’s article about Knowledge Management within ITIL (which I strongly recommend that you read if you haven’t...
When I read Branimir’s article about Knowledge Management within ITIL (which I strongly recommend that you read if you haven’t already), Building a world of knowledge – ITIL Knowledge Management, one thing immediately came to...
ITIL – Framing the value of services (part II)
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as...
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as a service example, we’ve established that value is a byproduct of service outcomes, and not...
ITIL strategy – Framing the value of services (part I)
In this day and age, I still see many organizations that operate their IT departments as just that: IT departments...
In this day and age, I still see many organizations that operate their IT departments as just that: IT departments – a group of employees who have the required know-how for operating a network, servers,...
