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ISO 20000 Documentation Toolkit

Implement ISO 20000 yourself, and do it easily and efficiently with our Documentation Toolkit.

Step-by-step guidance with LIVE EXPERT SUPPORT

  • 75 document templates – unlimited access to all documents required for ISO 20000 certification, plus commonly used non-mandatory documents

    Editable MS Word and MS Excel policies, procedures, plans, and forms that you can adapt to your company needs.

  • Email support

    We will answer your questions within 1 business day. You can send up to 10 questions per month.

  • Expert review of a document

    After completing the document, you can send it for our review, and we’ll give you our comments on what you need to improve to make it compliant with the standards.

  • One hour of live one-on-one online consultations
    with an ISO 20000 expert

    Our expert will speak to you via Skype or telephone, at a time that’s convenient for you, where you can discuss how to resolve any issues you face in the implementation; the expert will also provide tips on the next steps in your project.

Fully optimized for
small and medium-sized companies

Toolkit language

US $897
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CUSTOMERS FROM 107 COUNTRIES

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Schedule a free presentation, and our representative will show you any document you're interested in.

ISO 20000 TOOLKIT:

RIGHT FOR YOUR BUSINESS?

ISO 20000 Documentation Toolkit - 20000Academy

Are you small or medium-sized company?

ISO 20000 Documentation Toolkit - 20000Academy

Are you looking to minimize time and cost of implementation?

ISO 20000 Documentation Toolkit - 20000Academy

Are you searching for concise and easy-to-use templates?

We understood your needs, found the answers to your questions, and developed ISO 20000 Toolkit especially for your company. Our toolkit doesn’t require completion of every document that a large world-wide corporation needs. Instead, it includes only those documents YOUR business needs.

WHY CHOOSE the ISO 20000 Toolkit?

CREATED BY EXPERTS

Advisera’s toolkits are developed by some of the most experienced auditors, trainers and consultants for the ISO 20000 standard.

EASY TO UNDERSTAND, SIMPLE TO USE

All documents are 80% pre-written. By filling in the specifics of your company, you’ll save both time and money with your ISO 20000 implementation process.

WE’RE REAL PEOPLE

Our experts will guide you through the whole process, they will tell you where to start, what the next steps are, and how to resolve any issues you may face.

WHAT MAKES ISO 20000 TOOLKIT SPECIAL

80% COMPLETE – GUIDANCE FOR THE REMAINING 20%

We’ve done 80% of the work a consultant would charge you for. Anything that can be prefilled in the documents is already done, and the remaining adaptation you need to do is clearly marked with comments and instructions.

STEP-BY-STEP GUIDANCE FOR YOUR IMPLEMENTATION

The toolkit documents are organized to guide you on your implementation path. They’re structured in clearly numbered folders, so that you know where to start, and – after each document is completed – where to go next.

PLACEHOLDERS GUIDE YOU WHERE EDITING IS NEEDED

Simply move through the documents, filling in the specifics for your company as instructed. Our experts have even added some instructions on what to enter, to help you move through the implementation as efficiently as possible.

ADDITIONAL INSTRUCTIONS FOR MORE SPECIFIC TASKS

Completing some parts of a document might be a challenge for you if you’ve never done this before. In these cases, we’ve added detailed instructions and, where needed, links to articles and video tutorials that will help you understand and complete these sections.

FULLY CUSTOMIZABLE DOCUMENTS

Most companies have a specific design and structure for their official documents. There’s header information, confidentiality level, even prescribed graphic design and fonts. All of our documents are fully customizable, so that you can make them look just the way they should.

ALL THE SUPPORT YOU NEED

ISO 20000 certification is much more than just documentation. The implementation of the standard needs to be appropriate to your company, and you need to deal with your employees, your management, and your existing processes in an appropriate way.

This is why our experts are on hand with live online support to answer any difficult questions – we can set up a call via Skype, over the telephone, or through any other method convenient for you; or, we can answer your questions via email – whatever suits you best.

ISO 20000 Documentation Toolkit - 20000Academy ISO 20000 Documentation Toolkit - 20000Academy

TOOLKIT LANGUAGE

us $897
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Sold in 107 countries

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TOOLKIT FEATURES

OVERVIEW

  • Compliant with
    ISO/IEC 20000-1:2018
  • Number of documents
    75
  • Format
    Microsoft Office 2013 / 2016 / 2019 (can be easily converted into Google Docs and Google Sheets)
  • Documentation language – Available in English, Deutsch, Español
  • Free upgrades
    Within 12 months of purchase
  • Optimized for
    Small and medium-sized organizations

DOCUMENTATION

  • Documentation fully editable?
    Yes. You can adapt any document by entering specific information for your organization.
  • Acceptable for ISO 20000 certification audit?
    All documents and records required by ISO/IEC 20000-1:2018 are included, plus other optional policies and procedures that are most commonly used.
  • Guidelines
    An average of 20 comments per template guiding you on what to fill out.
  • Delivery
    Documents are available immediately after payment.

EXPERT SUPPORT

  • Project kick-off
    initial meeting with an expert to help you start your project
  • Implementation support
    series of live one-on-one online meetings with an expert
  • Document review
    expert review of your completed documents
  • Pre-audit check
    1 hour call where we can check the most important items that the certification auditor will be looking for (available only in toolkit with extended support and Power Toolkit)
  • Unlimited email support

TOOLKIT DOCUMENTS

Look at EVERY template in the ISO 20000 Documentation Toolkit – for free! – before making a purchase decision.

EXPERT SUPPORT

How does EXPERT SUPPORT work?

1

Live expert support

Our ISO 20000 expert will meet with you regularly – he will tell you where to start, what the next steps are, and how to resolve any issues you may face. You can meet via Skype, over the telephone, or through any other means at your convenience.

2

Unlimited email support

Reach out to us at any time during your implementation project with unlimited email support, and have your questions answered within 24 hours by our experts.

3

Expert review of a document

Once you complete your documents, let our experts review them – they’ll provide you with feedback and indicate what needs to be improved to meet ISO 20000 requirements.

Here’s your ISO 20000 expert

Branimir Valentic is an IT governance,  ISO 20000 & ITIL expert. He has deep and practical experience in IT Service Management System implementation.

Branimir is an expert in IT service management (consultancy, training and tools), IT governance (training and consulting), project management and consultancy in IT and telecommunication. He holds the following certificates: ISO 20000, ISMS Lead Auditor, PRINCE2 and ITIL Expert.

Branimir Valentic

Branimir Valentic

Lead ISO 20000 Expert

Schedule your consultation

NEED MORE SUPPORT?

TOOLKIT WITH EXPERT SUPPORT

75 document templates compliant with ISO 20000

10 questions via email per month

One-on-one support with an ISO 20000 expert
1 hour

Expert review:
1 completed document

us $897
ORDER NOW

TOOLKIT WITH EXTENDED SUPPORT

75 document templates compliant with ISO 20000

Unlimited email support

One-on-one support with an ISO 20000 expert
5 hours

Expert review:
5 completed documents

Pre-audit check (1 hour call where we can check the most important items the certification auditor will be looking for)

us $1397
ORDER NOW

POWER TOOLKIT

75 document templates compliant with ISO 20000

Unlimited email support

One-on-one support with an ISO 20000 expert
15 hours

Expert review:
15 completed documents

Pre-audit check (1 hour call where we can check the most important items the certification auditor will be looking for)

us $2397
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FAQS: BUYING THE ISO 20000 DOCUMENTATION TOOLKIT

How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Which methods of payment do you accept?

We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.

Can I get a discount if I purchase the toolkit in two languages?

Yes, we will give you a 70% discount on the toolkit in a second language.

I’m still a little unsure if the toolkit is for me; is there a free trial?

Yes, just click on the “DOWNLOAD FREE TOOLKIT DEMO” button, add your name and email address and you’ll get a free preview demonstration of the documentation. You’ll be able to see how easy the templates are to complete.

Is the toolkit compliant with the newest changes in the ISO 20000?

Yes. Also, you are entitled to receive free updates of those toolkits for one year after your purchase date.

Who is Advisera?

Advisera Expert Solutions Ltd is a company specialized in providing online support for ISO implementation. In the last 10 years it covers all the major ISO standards, and is selling its products in more than 100 countries worldwide. Read more here.

Want to see what the documents look like?

Schedule a free presentation, and our representative will show you any document you're interested in.

WHAT OUR CUSTOMERS
SAY ABOUT US

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.

ProAV Ltd

Simon Eade

Our clients

ISO 20000 Documentation Toolkit - 20000Academy
ISO 20000 Documentation Toolkit - 20000Academy
ISO 20000 Documentation Toolkit - 20000Academy
ISO 20000 Documentation Toolkit - 20000Academy
ISO 20000 Documentation Toolkit - 20000Academy
ISO 20000 Documentation Toolkit - 20000Academy

BUY ISO 20000 DOCUMENTATION TOOLKIT

ISO 20000 Documentation Toolkit - 20000Academy ISO 20000 Documentation Toolkit - 20000Academy

TOOLKIT LANGUAGE

us $897
BUY NOW

SOLD IN 107 COUNTRIES

payment cards
security key image 100% secure online billing
AES-256bit SSL safe