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ISO 20000 Documentation Toolkit

The smartest, most cost-effective route to ISO 20000 implementation

Our documentation toolkit enables you to implement ISO 20000 all by yourself. With a simple and easy-to-understand process (plus loads of support from us), you can save over 90% of the cost compared with hiring expensive consultants.

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Pricing & options

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.

Simon Eade
ProAV Ltd

BONUS FEATURES

Feel free to use our online ISO 20000 Gap Analysis Tool

Ask any question you like, and never be left alone in the implementation. Our guarantee – we will answer all of your questions within 1 business day. You can ask us as many questions as you like – there is no limit, ever.

Included in your purchase of the ISO 20000 Documentation Toolkit is a free, one-on-one consultation with one of our resident experts. You’ll speak online in real time via Skype or GoToMeeting, at a time that’s convenient for you. Learn how to start, get your questions answered, and find out what comes next in your project.

After completing 3 documents yourself, we’ll review them for free and give you our comments on what you need to improve to make them compliant with the standards. In any case, you can always count on us :)

Toolkit Features

Price – US$ 399
Compliant with – ISO/IEC 20000-1:2011
Documentation included – 68 templates in MS Word and MS Excel
Format – MS Office 2007, MS Office 2010, MS Office 2013
Documentation language – English. For other languages click here: Deutsch, Español
Documentation fully editable? – Yes. You can adapt any document by entering specific information for your organization.
Acceptable for ISO 20000 certification audit? – Yes. All documents required by ISO 20000 are included + other optional policies and procedures that are most commonly used.
Guidelines – Average of 20 comments per document template guiding you on exactly what to fill in, and how.
Delivery – Documents can be downloaded immediately after purchase.
Consultation included – Ask any questions on a live web conference with an expert. Plus a review of 3 documents you have completed.
Additionally included – List of documents where each template is marked as mandatory or optional.
Optimized for – Small and medium-sized organizations.
Free upgrades – Within one year of purchase.

Everything you need to know about the Premium Toolkit

Click to watch a comprehensive overview of the ISO 20000 Documentation Toolkit. Get a clear understanding of how this product will help you implement ISO 20000.

  • Get a clear explanation of the benefits
  • Learn exactly what is included
  • Get your key questions answered

Preview ALL documents in our toolkit completely free of charge

Get your free ISO 20000 documentation in less than 60 seconds.
See for yourself the clear, simple and high-quality documentation.
Discover the dramatic cost savings you achieve by avoiding consultants.
Get a BONUS set of tips on how to handle ITIL and ISO 20000 documentation.

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ISO 20000 Documentation Toolkit: Is it for you?

Optimized for SMEs – The toolkit is designed specifically for small and medium-sized businesses. This means you’re not overwhelmed with all the documentation that would be required for a massive multinational company. Instead we have optimized the documentation to cover your needs. Work for a larger company? Our templates are just as useful for you – you’ll just need a few additional documents. Click here to go to our Contact form, and request more information.
International documentation – We provide the toolkit in a wide range of languages. The quality and accuracy of the toolkit is maintained by ensuring only native speakers AND experienced ITIL and ISO 20000 experts translate the documents into other languages.
Suitable for any industry – The benefits of best practice in IT Service Management apply to whatever industry you’re in. Harnessing technology is fundamental to your success and so complying with ITIL and ISO 20000 can unlock a genuinely prosperous future. This toolkit, together with the support of the 20000Academy, allows you to achieve that.

ITIL & ISO 20000 Brochure

Find everything you need to know about our ITIL and ISO 20000 Toolkits – all in one handy PDF document.
Help your top management make their decision on implementation by sending them this helpful brochure.
Make an informed purchase request, and send your purchasing department the detailed information they need.

20000Academy_Toolkit_Brochure EN v2

Toolkit Documents

Below is a list of documents you’ll find in the toolkit – feel free to click each category to see which templates are included.

  1. Procedure for Document and Record ControlRead more
  2. Service Management System (SMS) PolicyRead more
  3. Service Management System (SMS) PlanRead more
  4. List of ServicesRead more
  5. Training and Awareness PlanRead more
  6. Corrective or Preventive Action FormRead more
  7. Communication ProcedureRead more
  8. Procedure for Internal AuditRead more
  9. Annual Internal Audit ProgramRead more
  10. Internal Audit ReportRead more
  11. Management Review MinutesRead more
  12. Corrective or Preventive Action FormRead more
  1. Design and Transition of New or Changed Services ProcessRead more
  2. Service Acceptance Criteria (SAC)Read more
  3. Service Design PackageRead more
  4. Test PlanRead more
  1. Budgeting and Accounting for Services ProcessRead more
  2. Budgeting and ControllingRead more
  3. Capacity Management ProcessRead more
  4. Capacity PlanRead more
  5. Capacity Measurement ReportRead more
  6. Service Continuity and Availability Management ProcessRead more
  7. Availability PlanRead more
  8. Availability Measurement ReportRead more
  9. IT Service Continuity PlanRead more
  10. Business Impact Analysis and RecoveryRead more
  11. Risk Assessment and TreatmentRead more
  12. IT Service Continuity Plan Test and Review ReportRead more
  13. Information Security Management ProcessRead more
  14. Information Security PolicyRead more
  15. Service CatalogueRead more
  16. Service Level Management ProcessRead more
  17. Service Level Agreement (SLA)Read more
  18. Operational Level Agreement (OLA)Read more
  19. Service ReportRead more
  20. Customer Agreement PortfolioRead more
  21. Service Level RequirementsRead more
  1. Business Relationship Management ProcessRead more
  2. Customer PortfolioRead more
  3. Customer Complaint ReportRead more
  4. Customer Satisfaction SurveyRead more
  5. Service Performance Review ReportRead more
  6. Supplier Management ProcessRead more
  7. Supplier ContractRead more
  8. Supplier Performance ReportRead more
  9. Supplier Agreement PortfolioRead more
  1. Incident and Service Request Management ProcessRead more
  2. Incident CatalogueRead more
  3. Incident RecordRead more
  4. Major Incident ReportRead more
  5. Service Request CatalogueRead more
  6. Service Request RecordRead more
  7. Problem Management ProcessRead more
  8. Problem CatalogueRead more
  9. Problem RecordRead more
  10. Known Error RecordRead more
  1. Change Management ProcessRead more
  2. Change Management PolicyRead more
  3. Request for Change and Change RecordRead more
  4. Minutes of Meeting CABRead more
  5. Change ScheduleRead more
  6. Configuration Management ProcessRead more
  7. Configuration Management Database (CMDB)Read more
  8. Release and Deployment Management (RDM) ProcessRead more
  9. Release and Deployment PlanningRead more
  10. Customer Release and Deployment PolicyRead more

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Benefits of ISO 20000 Documentation Toolkit

 

Every document template you need

You will get the complete collection of document templates needed to comply with ISO 20000. All mandatory documents are included, and they are fully acceptable for certification audit. And, whichever toolkit you choose, it is available in a range of major languages.

For a full list of documents, please click here.

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Quick and easy to fill in

We have completed 90% of the documents for you. In most cases you’ll only need to fill in the details specific to your company: business name, the people responsible and anything else unique to your organization. Each document contains comments guiding you every step of the way (including which elements are strictly required).

So you won’t have to guess which bits need your attention. You can be sure you’re completing the required documents with speed and accuracy.

 

Created by experts

You can trust the quality and accuracy of our toolkits. You have the peace of mind knowing that every word has been written and reviewed by leading ITIL and ISO 20000 experts. We’ve created the templates to make completion as simple and easy as possible. That means no headaches, no stress and no frustration.

Free-consultation-with-expert-included

Easily_customizable_documents_ALL

 

Easily customizable documents

All documents are in MS Word and MS Excel, so you can easily edit and adapt to the specific needs of your company. You can add your own logos and colors to the documents to match your organization’s brand and customize the headers and footers.

 

Clear implementation steps

All the documents are logically ordered in the exact sequence you need to follow. By completing the steps in the proper order you won’t miss anything important, with no confusion or chance of getting lost. And you’ll avoid wasting months of your time.

Standardized_documents_ALL

 

Standardized documents

All the toolkit documents follow exactly the same structure and format to help with the speed and ease of completion. And so you’re not just filling in forms (however easy that makes the process) we also cross-reference all documents so you understand the relationship between them.

Designed specifically for SMEs

The ISO 20000 Toolkit is designed specifically for small and medium-sized companies to reduce the cost and burden of implementation. For instance, you do not need to complete all the documentation required for a major multi-national corporation. Instead, we have developed our toolkits with the optimum number of documents required to cover your needs.

Designed-specifically-for-SMEs

ISO 20000 Documentation Toolkit

ISO_20000_Documentation_Toolkit_EN

Save 80% compared

with buying individual documents

US$ 399*

PROCEED TO CHECKOUT

Licensing for consultants

*Note on VAT for customers
from the European Union

 

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.

Simon Eade
ProAV Ltd

Get all the help and support you need for your project

FAQs: Buying the ISO 20000 Toolkit

How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Which methods of payment do you accept?

We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.

Can I get a discount if I purchase the toolkit in two languages?

Yes, we will give you a 70% discount on the toolkit in a second language.

I’m still a little unsure if the toolkit is for me; is there a free trial?

Yes, just click on the “Download Free Preview” tab, add your name and email address and you’ll get a free preview demonstration of the documentation. You’ll be able to see how easy the templates are to complete.

Pricing & options for ITIL® and ISO 20000 documentation toolkits

ISO 20000 Toolkit Free Preview
ITSM Incident Management Toolkit
ISO 20000 Documentation Toolkit
ITIL® Documentation Toolkit
ITIL® and ISO 20000 Premium Documentation Toolkit
Price (US$)
Free
US$ 99
US$ 399
US$ 699
US$ 899
Included documentation
Number of documents
106 document previews
6 full documents
68 full documents
98 full documents
106 full documents
All documents needed to comply with ITIL guidelines

(preview only)
All documents required by ISO/IEC 20000-1

(preview only)
All documents needed to perform Incident Management

(preview only)
Fully compliant with
ITIL 2011 & ISO/IEC 20000-1
ITIL 2011 & ISO/IEC 20000-1
ISO/IEC 20000-1
ITIL 2011
ITIL 2011 & ISO/IEC 20000-1
Included support
Live consultation
30 minutes
30 minutes
2 hours
2 hours
3 hours
Unlimited support via email*
Support via Expert Advice Community*
Access to documentation tutorials
1 tutorial
6 tutorials
7 tutorials
13 tutorials
Included review of
3 documents
3 documents
5 documents
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
BUY NOW
Learn more
ISO 20000 Toolkit Free Preview
FREE
Included documentation
106 document previews
All documents needed to comply with ITIL guidelines (preview only)
All documents required by ISO/IEC 20000-1 (preview only)
All documents needed to perform Incident Management (preview only)
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Support via Expert Advice Community*
ITSM Incident Management Toolkit
US$ 99
Included documentation
6 full documents
All documents needed to perform Incident Management
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
30 minutes live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 1 doumentation tutorial
BUY NOW
Learn more
ISO 20000 Documentation toolkit
US$ 399
Included documentation
68 documents
All documents required by ISO/IEC 20000-1
All documents needed to perform Incident Management
Fully compliant with ISO/IEC 20000-1
Included support
2 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 6 doumentation tutorials
Included review of 3 documents
BUY NOW
Learn more
ITIL® Documentation Toolkit
US$ 699
Included documentation
98 documents
All documents needed to comply with ITIL guidelines
All documents needed to perform Incident Management
Fully compliant with ITIL 2011
Included support
2 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 7 doumentation tutorials
Included review of 3 documents
BUY NOW
Learn more
ITIL® and ISO 20000 Premium Documentation Toolkit
US$ 899
Included documentation
106 documents
All documents needed to comply with ITIL guidelines
All documents required by ISO/IEC 20000-1
All documents needed to perform Incident Management
Fully compliant with ITIL 2011 & ISO/IEC 20000-1
Included support
3 hours live consultation
Unlimited support via email*
Support via Expert Advice Community*
Included 13 doumentation tutorials
Included review of 5 documents
BUY NOW
Learn more

 

* Our guarantee – we will answer all of your questions within 1 business day. You can ask us as many questions as you like – there is no limit, ever.

ITIL & ISO 20000 Premium Documentation Toolkit
Consultant White Label Toolkit
Value-Added Partner
Purpose
Implement ITIL and/or ISO 20000 in your own company
Implement ITIL and/or ISO 20000 at your clients
Sell your value-added services together with 20000 Academy toolkits
Included documentation
Documentation can be used
for your own company only
for your own company + for 10 of your clients
(access to template previews only)
Number of documents
106
106
All required ITIL & ISO 20000 documents
White label templates
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation
3 hours
6 hours
(1 hour per month)
6 hours
(1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of
5 documents (total)
5 documents per month (for 6 months)
5 documents per each client
Access to internal 20000Academy ITIL & ISO 20000 Knowledgebase

(free for first 6 months)
Online expert training on ITIL and ISO 20000
Online sales training on ITIL & ISO 20000 products
ITIL & ISO 20000 Premium Documentation Toolkit
US$ 899
Purpose
Implement ITIL and/or ISO 20000 in your own company
Included documentation
Documentation can be used for your own company only
Number of documents 106
All required ITIL & ISO 20000 documents
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 3 hours
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents (total)
Consultant White Label Toolkit
Purpose
Implement ITIL and/or ISO 20000 at your clients
Included documentation
Documentation can be used for your own company + for 10 of your clients
Number of documents 106
All required ITIL & ISO 20000 documents
White label templates
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 6 hours (1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents per month (for 6 months)
Value-Added Partner
Purpose
Sell your value-added services together with 20000 Academy toolkits
Included documentation
Access to template previews only
Division of tasks & time plan
Training presentation for ITIL and ISO 20000
Sales presentation
Consulting proposal
Stakeholder mapping
Included support & training
Access to all documentation tutorials and recorded webinars
Live consultation 6 hours (1 hour per month)
Unlimited support via email
Support via Expert Advice Community
Included review of 5 documents per each client
Access to internal 20000Academy ITIL & ISO 20000 Knowledgebase
Online expert training on ITIL and ISO 20000
Online sales training on ITIL & ISO 20000 products

Not sure which is the best option for you? Speak to our consultants for free.

Schedule free consultation

Learn more about the 20000Academy

 

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as ISO 27001, ISO 9001, OHSAS 18001, ISO 14001, ISO 20000 and ITIL . Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

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