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Similarities and differences between ISO 27001 and ISO 20000
Update 2022-05-03. When I talk to my customers, we often talk about implementation of various ISO standards, and I often...
Update 2022-05-03. When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common...
How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared...
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the...
What is the Information Security Policy according to ITIL/ISO 20000?
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my...
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my hands was – a miss. It was more like a small book. That document (I...
4 Crucial Techniques for Convincing your top Management to Implement ISO 20000
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001,...
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001, international standard for quality management). That doesn’t mean, however, that it’s not worth implementing. On...
Defining roles and responsibilities for ISO 20000-based IT Service Management
If you’ve ever had a chance to run a project or an organizational unit, I’m sure you remember usual confusion...
If you’ve ever had a chance to run a project or an organizational unit, I’m sure you remember usual confusion with who is doing what. Many tasks need to be completed and a lot of...
What are the content and purpose of the ISO 20000 SMS Plan?
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO...
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO 20000-based Service Management System (SMS), the first step (or, certainly, one of the first) would...