ISO-20000-ITIL-blog

All posts by: Branimir Valentic

What is ISO 20000?
Are you looking for a simple answer to the question: “What is ISO 20000?” Well, you’re not alone. Here is...
Are you looking for a simple answer to the question: “What is ISO 20000?” Well, you’re not alone. Here is an overview guide so you can learn why ISO 20000 creates benefits across your organization....
Similarities and differences between ISO 27001 and ISO 20000
When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that...
When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common and, if...
How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared...
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the...
What is the Information Security Policy according to ITIL/ISO 20000?
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my...
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my hands was – a miss. It was more like a small book. That document (I...
Corrective and Preventive Actions in ISO 20000 – What they are and how to use them
Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end...
Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end of your activities? SMS (including all processes) will be monitored and you will notice that...
4 Crucial Techniques for Convincing your top Management to Implement ISO 20000
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001,...
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001, international standard for quality management). That doesn’t mean, however, that it’s not worth implementing. On...