How to Describe and Document a Process
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Language
English
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Duration
2 hours
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Level
Intermediate
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Format
Live virtual training
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This live, interactive virtual training is conducted by a top Advisera expert, who will work with a small group using practical examples that will help you understand the purpose of the process, how you should document it, and how to measure its efficiency.
Who should attend
- Consultants
- Management representatives
- Quality managers
- Security managers
What will I learn?
- How to describe and document a process
- How to determine the purpose of the process
- How to define the limits of the process
- How to determine indicators for measuring the effectiveness and efficiency of the process
Benefits
- Superb understanding of the process approach
- Ability to define the purpose of the process
- Ability to document and describe any process in any type of organization from beginning to end
- Ability to define indicators for measuring the effectiveness and efficiency of the process
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As part of the training, you will go through the following exercises:
Determine the purpose of the process
You will receive a template for describing and documenting the process. During the exercise, you will need to define the purpose of the process and write it in the template.
Determine indicators for measuring the effectiveness of the process
As the second step in documenting the process, you will need to determine the indicators for measuring the effectiveness, and write them in the template.
Set the limits of the process
During the exercise, you will need to define the process inputs and their providers, as well as the process outputs and their clients, and write them in the process template provided.
Describe the process from beginning to end
You will need to draw a flowchart in the provided process template that will describe the process from beginning to end.
Determine indicators for measuring the process efficiency
You will need to define the indicators for process efficiency and write them in the process template provided.
Describe the activities
As the final step of this training, you will take a look at the completed process template and describe each main activity.
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In which language are the live virtual trainings delivered?
Live virtual trainings are currently delivered in English only. Contact us if you would like the trainings to be delivered in other languages.
How is the live virtual training delivered?
Live virtual training is delivered via Zoom, offering you a full video and audio experience with our expert trainer.
What do I need to participate in the live virtual training?
Once you purchase access to the live virtual training, you will need a computer with any internet browser, a video camera (optional), speakers, and a microphone.
Why do I need speakers and a microphone?
The training is interactive, and during the training you will need to complete the exercises and present your ideas to the expert in order for the expert to be able to guide you and provide you with the best learning experience.
Is the number of seats limited?
Yes, in order to keep the training at its best quality, we allow a maximum of 10 students per live virtual training.
Live Virtual Training
Currently, we don't have scheduled live virtual training, please submit your interest, and we will contact you once we schedule the date.
Trainer
Carlos Pereira da Cruz
Carlos Pereira da Cruz has 30 years of experience helping various organizations including industrial, healthcare, and service companies in the implementation of management systems.
He is certified as a Lead Auditor for ISO 9001 and ISO 14001, with vast experience as a consultant, certification auditor, trainer, and author of various books and articles related to ISO 9001 and ISO 14001 standards.
His main concern has been incorporating a business point of view with a strong focus on results when implementing or reviewing management systems.
He has an MSc in Chemical Engineering and a post-graduation on Quality Engineering from CEQUAL.
Benefits
Certificate issued by Advisera
Learn from Advisera top experts
Practice through real-life examples
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