The purpose of this procedure is to describe the process of communicating with customers, including gathering feedback and handling customer complaints.
The document is optimized for small and medium-sized organizations – we believe that overly complex and lengthy documents are just overkill for you.
There are 3 appendices related to this document. The appendices are not included in the price of this document and can be purchased separately: Customer Feedback Report, Registry of Customer Complaints and Registry of Reports to the Authorities.
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