How much does the ITIL/ISO 20000 implementation cost?
Branimir Valentic
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to...
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to the implementation – particularly for your management. But, it’s also the most unpleasant one. Why...
What resources are needed to maintain your ISO 20000-based SMS?
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually,...
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually, a good idea can be an important distinguishing factor for a successful implementation. But, experience...
SMS Policy – How to create it according to ISO 20000
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s...
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s favorite topics. Sure, management of the IT organization is deeply involved in the above-mentioned topics,...
Improvements in ISO 20000 vs. CSI in ITIL
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to...
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already...
How to use the ITIL CSI approach to improve your services
Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and...
Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and start an improvement initiative. Secondly, once you have the improvement defined, it’s important that there...
How to create an ISO 20000 internal audit checklist
Implementation and management of an ISO 20000-based Service Management System (SMS) has many challenges. But, sooner or later, organizations overcome...
Implementation and management of an ISO 20000-based Service Management System (SMS) has many challenges. But, sooner or later, organizations overcome them. One element of the SMS that companies must always keep their eyes on is...
