ISO-20000-ITIL-blog

All posts by: Branimir Valentic

ITIL Continual Service Improvement – the never-ending story
Business needs are changing. It’s happening today and it will happen tomorrow. This isn’t exactly breaking news, but continual alignment...
Business needs are changing. It’s happening today and it will happen tomorrow. This isn’t exactly breaking news, but continual alignment and re-alignment of IT services as a business changes may be a surprise to some...
Facing reality – Measurements in ITIL
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know...
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know if you have to push the brake or if you have to speed up, if...
Service Catalogue – a window to the world
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it...
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it is often seen with different eyes. What is it, what should it contain, how should...