Save 20% on accredited ISO 27001 course exams.
Limited-time offer – ends February 29, 2024
Use promo code:
EXAM20
Service Reporting: get the picture, big and small
Service Reporting is important. I will not step through various requirements and recommendations from ISO 20000-1 or ITIL; you are...
Service Reporting is important. I will not step through various requirements and recommendations from ISO 20000-1 or ITIL; you are free to explore them in the original material. In this post, I decided to provide...
ITIL Request Fulfillment: a quick win for customer satisfaction
Service Desk interacts with customers mostly through several key processes. Incident Management is about quickly restoring service to the Customer. Problem Management deals with underlying...
Service Desk interacts with customers mostly through several key processes. Incident Management is about quickly restoring service to the Customer. Problem Management deals with underlying causes of one or more incidents. Change Management processes more or less complicated changes to the IT...
ITIL Problem Management: getting rid of problems
Albert Einstein: “You can never solve a problem on the level on which it was created.” Problem Management (PM) is...
Albert Einstein: “You can never solve a problem on the level on which it was created.” Problem Management (PM) is one of the oldest processes in ITIL, and one of the processes implementers have a...
Service Design in ITIL
Sahil Lavingia: “Design is shrinking the gap between what a product does and why it exists.” Service Design is the...
Sahil Lavingia: “Design is shrinking the gap between what a product does and why it exists.” Service Design is the fifth and final lifecycle stage we will discuss in general terms. It logically happens after...
Service Transition in ITIL
Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service...
Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service Providers are usually most afraid of. Transition is known to be the source of most...
Service Operation in ITIL
Service Operation is a service lifecycle stage where everything happens. Operation is a place where all we did in Strategy, Design...
Service Operation is a service lifecycle stage where everything happens. Operation is a place where all we did in Strategy, Design and Transition finally makes sense. Operation will show if the job we did in previous...