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Business Relationship Management through the ITIL Lifecycle
We touched on the Business Relationship Management (BR Management) process briefly in my last post. Because we said that this process is...
We touched on the Business Relationship Management (BR Management) process briefly in my last post. Because we said that this process is so important for the mutual understanding of the Business and the IT, a few more...
Service Desk: Single point of contact
Service Desk function is one of the best designed and described features in ITIL. One of the proofs of its...
Service Desk function is one of the best designed and described features in ITIL. One of the proofs of its maturity is the fact that just a few cosmetic changes happened in the text during...
Design and transition of new or changed services in ISO 20000
I would like to quickly address an interesting set of requirements under 5. Design and transition of new or changed...
I would like to quickly address an interesting set of requirements under 5. Design and transition of new or changed services in ISO/IEC 20000. This chapter deals with changes of an existing service pool, a...
ITIL Service Portfolio Management Process Overview
As was mentioned in the previous article Service Portfolio Management – Services, where do they come from?, the main task...
As was mentioned in the previous article Service Portfolio Management – Services, where do they come from?, the main task of the Service portfolio management process is to provide a set of tools for assessing...
ITIL Business Relationship Management – Know your customer
Business Relationship Management (BR Management) is a newly defined process introduced in ITIL 2011. Although it is not one of...
Business Relationship Management (BR Management) is a newly defined process introduced in ITIL 2011. Although it is not one of the mature key processes, it is absolutely crucial for IT service management. Therefore, it is...
Why ISO/IEC 20000: Reasons to certify
When we consider the implementation of best practices and standards in service management, the first thing we have to consider...
When we consider the implementation of best practices and standards in service management, the first thing we have to consider is the motive....