Service Reporting: get the picture, big and small
Drago Topalovic
Service Reporting is important. I will not step through various requirements and recommendations from ISO 20000-1 or ITIL; you are...
Service Reporting is important. I will not step through various requirements and recommendations from ISO 20000-1 or ITIL; you are free to explore them in the original material. In this post, I decided to provide...
ITIL Continual Service Improvement – the never-ending story
Branimir Valentic
Business needs are changing. It’s happening today and it will happen tomorrow. This isn’t exactly breaking news, but continual alignment...
Business needs are changing. It’s happening today and it will happen tomorrow. This isn’t exactly breaking news, but continual alignment and re-alignment of IT services as a business changes may be a surprise to some...
Facing reality – Measurements in ITIL
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know...
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know if you have to push the brake or if you have to speed up, if...
