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ISO-20000-ITIL-blog

Tag: “Measurement”

ITIL/ISO 20000 supplier performance report – The moment of truth
Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t...
Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t have them. It’s logical to look elsewhere for them, i.e., to find someone who has...
How to measure Change Management efficiency according to ITIL
A desire for efficiency is deeply rooted in most of the professionals I’ve met. And that’s logical, because to be...
A desire for efficiency is deeply rooted in most of the professionals I’ve met. And that’s logical, because to be professional, but inefficient… well, that doesn’t make sense. ITIL provides a framework for IT Service Management...
What’s needed for successful ISO 20000 certification of your company?
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical...
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical moment in the ISO 20000 implementation lifecycle). For that milestone your SMS (Service Management System) has...
ITIL Incident Management benefits – Simple explanation for your top management
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss...
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss every topic, or you had better avoid any communication. From my experience, you should invest...
How to measure Incident Management efficiency according to ITIL
I remember a situation when most of the users were quite satisfied with the functionality of a service, but when...
I remember a situation when most of the users were quite satisfied with the functionality of a service, but when things got tough – completely different situation. There were a lot of complaints about the...
ISO 20000 Supplier Management – You lead the game
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services....
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services. There are some parts of the service where you need someone to help you with...