ITIL Continual Service Improvement – don’t lose the momentum
Neven Zitek
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending...
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on an...
Business Relationship Management, Service Level Management… Too much management?
Branimir Valentic
No, I don’t think so. They seem to be similar, but they are not. Let me explain why. Back to...
No, I don’t think so. They seem to be similar, but they are not. Let me explain why. Back to basics Why don’t we recall what they are all about. Business Relationship Management (BRM) has...
Facing reality – Measurements in ITIL
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know...
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know if you have to push the brake or if you have to speed up, if...
