Search results for: "change evaluation"

ITIL Continual Service Improvement – don’t lose the momentum

Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on...

ITIL Service Level Management – making sure that what you want is what you get

As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a few of them have business expectations against the services they provide in written form,...

ITIL Problem Management: getting rid of problems

Albert Einstein: “You can never solve a problem on the level on which it was created.” Problem Management (PM) is one of the oldest processes in ITIL, and one of the processes implementers have...