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Marko Erlic

Marko Erlic
Customer Success Representative

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More detail and advice in our ISO 9001 Blog

The history and future of the ISO 9000 series of standards

Those who are invested in Quality Management System implementation and operation may find that understanding its genesis can greatly enhance their ability to be more effective facilitators – especially given that some of you were born after the first version was released in 1987. In this article, you will learn ...Read more

Bridging the communications gap with management in the context of ISO 9001

For most organizations, from the first mention of implementing a formal management system, a barrier arises between the quality professionals and senior management. If creating a certified management system is for the purpose of meeting customer or industry requirements, administration traditionally foresees only a large overhead expense that has little ...Read more

Understanding outsourcing according to ISO 9001: A case study

Historically, outsourcing is one of the most misunderstood concepts in QMS implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in 4.1 (find more information in the article How to control outsourced processes using ISO 9001). Using a case study, I ...Read more

How to get new clients for your ISO 9001 consultancy

You want to start a career as a consultant in the field of ISO 9001 and quality management. What do you have in mind to gain opportunities to present proposals and win clients and projects? Think about that … The world is full of consultants – some with a lot ...Read more

How to create an ISO 9001:2015 human resources audit checklist

Human resources, the management of the people within an organization, is an important part of the Quality Management System (QMS), so you would expect the ISO 9001:2015 standard to have requirements for the human resources procedure. Not surprisingly, the standard does include requirements about how you need to deal with ...Read more

What does “external documents control” mean in ISO 9001?

Can you imagine the possible consequences of selling a product or service that no longer complies with legislation because the seller was not aware of legislative changes? Can you imagine receiving a complaint from a customer because he claims that the product received no longer meets the last version of ...Read more

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