ISO-20000-ITIL-blog

Tag: “auditor”

Which questions will the ISO 20000 certification auditor ask?
Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I...
Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I would add – a lot of hassle and stress, too. And, once you are finished,...
ISO 20000 internal audit – What is it and why is it important?
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a...
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a never-ending story. But, to start improvements (or, sometimes, corrections), you need to start somewhere. The...