ITIL/ISO 20000: What is the job of the Change Manager?
Branimir Valentic
Did you know that changes make up a significant source of new incidents? Sure, here I mean unsuccessful or poorly...
Did you know that changes make up a significant source of new incidents? Sure, here I mean unsuccessful or poorly made changes. Actually, no one likes them, neither the business nor IT. A newly created...
How to manage Emergency Changes as part of ITIL Change Management
Neven Zitek
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and...
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes. This is in order...
