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ISO-20000-ITIL-blog

Tag: “change”

What is an ITIL/ISO 20000 Release and Deployment Plan?
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and...
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT...
What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?
From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management...
From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management (SACM) as complicated. I have to tell you that you are not alone. I do...
ISO 20000 Incident and Service Request Management – Increasing efficiency with information flow
Once your service is in the live environment, the Incident and Service Request Management process will count for the majority...
Once your service is in the live environment, the Incident and Service Request Management process will count for the majority of your daily activities. This means, from a practical point of view, that your customers...
What is the job of the Service Desk Manager?
If you think about jobs in IT, many of you would think about technical, routine tasks and spending time in...
If you think about jobs in IT, many of you would think about technical, routine tasks and spending time in front of various terminals. Well, for many of the jobs – this interpretation could be...
Is it possible to calculate ROI for ITIL?
Let’s be honest – IT people and financials don’t like each other. One would say – two separate worlds. Actually,...
Let’s be honest – IT people and financials don’t like each other. One would say – two separate worlds. Actually, it is so. Different data and different kinds of activities equal different mindsets.  We could...
Change Proposal – Describing a change at a high level
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them,...
Request for Change (RfC) counts as one of the most popular expressions in ITIL or ISO 20000. For both of them, an RfC is “a formal proposal for a change to be made.” Usually, it’s a document (or...