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ISO-20000-ITIL-blog

Tag: “CMS”

ITIL and ISO 20000 – How to setup the Capacity Management process
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in...
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in many operational activities, but also in most of the other IT Service Management (ITSM) processes....