ISO-20000-ITIL-blog

Tag: “customer”

How to avoid unsatisfied customers by managing problems and incidents according to ISO 20000
As you can imagine, it is an absolute truth that there is no perfect service, and an anomaly always arises...
As you can imagine, it is an absolute truth that there is no perfect service, and an anomaly always arises that prevents us from providing the service properly. At this point it is important to...