Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
Antonio Jose Segovia
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at...
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it...
Process to obtain ISO/IEC 20000 certification: Companies and individuals
Certification of companies For an Organization to obtain the ISO/IEC 20000 certification, it has to engage the services of a...
Certification of companies For an Organization to obtain the ISO/IEC 20000 certification, it has to engage the services of a Certification Body. Well, what is a Certification Body? Is a company that is responsible for...
Taking care of relationships with ISO 20000
On occasion, you probably have thought about the complexity of personal relationships (with friends, with your family, with your spouse),...
On occasion, you probably have thought about the complexity of personal relationships (with friends, with your family, with your spouse), but have you thought about the complexity that exists in business relationships? The elements involved...
How to avoid unsatisfied customers by managing problems and incidents according to ISO 20000
As you can imagine, it is an absolute truth that there is no perfect service, and an anomaly always arises...
As you can imagine, it is an absolute truth that there is no perfect service, and an anomaly always arises that prevents us from providing the service properly. At this point it is important to...
Using ISO 20000 to control IT services
If we want to improve our service, we have to control it; otherwise, we will come dangerously close to chaos....
If we want to improve our service, we have to control it; otherwise, we will come dangerously close to chaos. The question here is: How can we control it? With processes! The ISO/IEC 20000 has...
ISO/IEC 20000 Service Delivery processes – The basis for IT management
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group,...
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group, because if you want to learn ISO 20000 we have to analyze its structure in...
Hugh Shepherd 
Neven Zitek 
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