How to coordinate the design and transition of services according to ITIL
Neven Zitek
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
Branimir Valentic 
Hugh Shepherd